Ratings based on 208 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
Floors were nasty. Towels looked and smelled like they had poop on them. Housekeeping kept soliciting me to buy their homemade jewelry. Overall, won’t be staying there again.
Comment from Hotel Management
25 Jun 2024 by Guest Relations Management, Hotel Management
Dear Cayce,I am truly sorry to hear about your recent experience at Econo Lodge Jasper. Your feedback regarding the cleanliness of the floors and towels is deeply concerning and not reflective of the standards we strive to maintain. Please accept our sincerest apologies for any discomfort or inconvenience caused. We take cleanliness very seriously, and I assure you that we are addressing these issues with our housekeeping team to ensure such lapses do not recur.Regarding the solicitation for homemade jewelry, this is not in line with our policies, and I apologize for any discomfort it may have caused you. We appreciate your bringing this to our attention as it helps us improve our services. We value your feedback and hope that you will reconsider staying with us again in the future, allowing us the opportunity to provide you with a much-improved experience.
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Guest Relations Management, Hotel Management
Dear Kimberly,We're grateful for your feedback, and while we're glad you chose to stay with us, we're sorry to hear that your experience fell slightly short of expectations. Your opinion is valuable to us, and we'd love to learn more about your stay to ensure we can continually improve and provide the best experience possible for our guests. If there are any specific aspects you'd like to share or if there's anything we can do to make your next visit more enjoyable, please don't hesitate to reach out. We're committed to exceeding your expectations and hope to welcome you back soon for a truly exceptional stay.
by A verified traveler
Posted 3 Sep 2023 on Hotels
Comment from Hotel Management
5 Sep 2023 by Guest Relation Management, Hotel Management
Hi Susan,We value our customers' feedback, and we're thrilled to hear that we've succeeded in meeting your expectations. From all of us here, thank you for rating us perfectly and choosing us. We'll continue to offer the best service and eagerly await your next visit.
by A verified traveler
Posted 6 Aug 2023
Room is hot and AC barely working. Staff says all rooms are hot
Comment from Hotel Management
6 Aug 2023 by AJ, Hotel Management
SIR IT A MACHINE IT TAKES A FEW MINUTES TO COOL DOWN. YOU WAS IN RUSH LIKE YOU GET COOL AS SOON YOU GO IN THE ROOM THAN. THAT IS NOT OUR CALL TO DO THAT. ITS GUESTS CALL. THE GUEST TURN ON THE AC IN THEIR ROOM WE CAN'T. WE DON'T KNOW WHO LIKES COLD OR HOT. ITS NATURAL SIR IF IT'S HOT OUTSIDE ITS WILL BE HOT BUT ITS WILL COOL DOWN YOU HAVE TO WAIT. THAT IS THE REASON AC IS THERE BUT ITS MACHINE TOO. BE PATIENT IT WILL BE COLD BUT YOU CAN'T JUST COME IN THE OFFICE IN LESS THAN 5 MIN MY AC DONT WORK. THAN YOU TELL MY STAFF THAT LOOK I STILL SWAT. IT'S NATURAL ITS CALL SUMMER THAT IS THE REASON SIR. THANK YOU FOR UNDERSTANDING THE SITUATION FOR AC. BUT PLEASE REMEMBER ITS MACHINE NOT A HUMAN SIR.
by A verified traveler
Posted 28 Jul 2023
The people that work there are excellent. They go out of their way to accomodate you. Check in and out was super fast and easy. They have a cute little covered grilling area that Ithought was pretty cool. The rooms are a little dusty and the air conditioning took forwver to cool the rooms down. They should probably turn the air on when they know a room is reserved. Overall a good basic motel with great customer service.
Comment from Hotel Management
28 Jul 2023 by Guest Relations Specialist, Hotel Management
Thank you for your positive feedback about our excellent staff and great customer service. We apologize for the dust in the rooms and the delay in cooling. Your comments are valuable, and we'll use them to improve our services. We hope to welcome you back for another pleasant stay.
by A verified traveler
Posted 23 Jul 2023
Tha bathtub is dirty and with hair
Comment from Hotel Management
24 Jul 2023 by Guest Relation Management, Hotel Management
Hi Guadalupe,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your feedback is invaluable to us, and we take it very seriously. We will immediately address this issue with our housekeeping team to ensure that such oversights do not happen again in the future. Our team will thoroughly clean and sanitize the bathtub to meet the highest standards of cleanliness. We hope you will give us another chance in the future to provide you with the experience you deserve.
by A verified traveler
Posted 3 Jul 2023
Air conditioner struggled to cool. Mold on shower curtain. My white socks were black on the bottom from walking on the carpet and the breakfast was pitiful . Generic cosmic brownies, nutty Buddies are not breakfast. Loaf of bread with no tongs and the cereal looked old and needed to be upgraded to be generic.
Comment from Hotel Management
4 Jul 2023 by Guest Relation Management, Hotel Management
Hi Ronnie,Thank you for sharing your feedback regarding your recent stay at our hotel. We understand the importance of a comfortable environment, and we will address the issue regarding the air conditioner with our maintenance team to ensure that it is resolved promptly. Maintaining a clean and hygienic environment is a top priority for us, and we will investigate this matter thoroughly to rectify the situation and prevent any reoccurrence. We value your patronage and hope that you will give us another opportunity to provide you with a more positive experience in the future.
by A verified traveler
Couple of travellers
Posted 5 May 2023 on HotelsGood location,clean room ,functional for our overnight stay
Comment from Hotel Management
6 May 2023 by Manager, Hotel Management
Hello Tom,We appreciate the time you have taken to bring to our attention your feedback with regards to our location and your insights regarding our room. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.
by A verified traveler
Good one in Jasper
Posted 17 Apr 2023 on HotelsThis hotel was great!!!! Very nice room. Super comfy bed. I will gladly stay again!!
Comment from Hotel Management
17 Apr 2023 by Guest Relations Specialist, Hotel Management
To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.
by A verified traveler
Posted 3 Feb 2023
Comment from Hotel Management
6 Mar 2023 by Guest Relations Specialist , Hotel Management
Hello Randall, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
