Ratings based on 1,220 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great property lovely rooms friendly staff
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Pavel Myska, Hotel Management
Hello Janice,Thank you for your 5-star rating; we appreciate your business.Warm regards,Pavel MyskaGuest Services Manager
by A verified traveler
Posted 14 Nov 2024
They have update the property from what we could see. We were only there for the evening while visiting from Banff.
Comment from Hotel Management
17 Nov 2024 by Pavel Myska, Hotel Management
Hello Thomas,Thank you for taking the time to leave us with your feedback.We are pleased you had a great experience at Chateau Jasper. We appreciate your business and look forward to welcoming you back.Warm regards,Pavel MyskaGuest Services Manager
by A verified traveler
Posted 12 Nov 2024
An older building but the room was very clean, the area was quiet. Only downside was that the hot tub was not very hot only warm. Check in staff was super friendly. Would recommend staying here
Comment from Hotel Management
17 Nov 2024 by Pavel Myska, Hotel Management
Hello Nicole,Thank you for taking the time to leave us with your feedback. We are pleased you enjoyed the cleanliness of our property and found the area quiet.We strive to provide excellent service and hospitality to all our guests and comments like yours make it worthwhile.We sincerely apologize for the inconvenience regarding the hot tub; our team is working on resolving this as soon as possible.Thank you again for your great review and we look forward to welcoming you back in the future.Warm regards,Pavel MyskaGuest Services Manager
by A verified traveler
Posted 11 Nov 2024
Clean property but disappointed because the hot tub was not working and our next door neighbour had two very yappy dogs that woke us early and barked incessantly.
Comment from Hotel Management
17 Nov 2024 by Pavel Myska, Hotel Management
Dear Nancy,Thank you for taking the time to leave us with your feedback. We are pleased about your comment regarding the cleanliness. We sincerely apologize the hot tub was not operational and that you were woken up by the neighbouring room.Thank you again for your feedback and we hope you will consider our hotel in the future.Warm regards,Pavel MyskaGuest Services Manager
by A verified traveler
Posted 8 Nov 2024
The front desk the sales staff blessed our daughter and son in law. We sent them there for their wedding gift and it was dealt with such care and attention! They had a fabulous time and front desk were incredible to them upon check in/out thank you so much
Comment from Hotel Management
10 Nov 2024 by Pavel Myska, Hotel Management
Hello Heather,Thank you for your heartwarming feedback!It’s wonderful to hear that our front desk and sales staff went above and beyond to make their stay memorable.We're thrilled they had a fabulous time and felt well taken care of.Thank you for your excellent review and we hope to welcome you and your family back in the future.Warm regards,Pavel MyskaGuest Services Manager
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Pavel Myska, Hotel Management
Hello Gloribien,Thank you for taking the time to leave us with your excellent rating; we appreciate your business.Warm regards,Pavel MyskaGuest Services Manager
by A verified traveler
Posted 5 Nov 2024
Great plac. Loved everything
Comment from Hotel Management
10 Nov 2024 by Pavel Myska, Hotel Management
Dear Paul,Thank you for choosing Chateau Jasper on your recent visit to the Rockies. We are thrilled you loved everything and found our place great.We look forward to welcoming you back again!Warm regards,Pavel MyskaGuest Services Manager
by A verified traveler
Posted 3 Nov 2024
Great location
Comment from Hotel Management
10 Nov 2024 by Pavel Myska, Hotel Management
Hello Norm,Thank you for choosing Chateau Jasper for your recent getaway to the Rockies; we appreciate your business.Warm regards,Pavel MyskaGuest Services Manager
