Ratings based on 178 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
by A verified traveler
Posted 26 Jul 2024
Amazing! Book it! Definitely a wow factor upon arrival. It is its own community with restaurants, gym and a supermarket. Rent a car and explore! Jan Thiel is just a minute walk away! We are definitely coming back!
Comment from Hotel Management
30 Jul 2024 by Community Manager, Hotel Management
Dear Amandeep, Thank you for your enthusiastic review! We're thrilled to hear that you had an amazing stay and were impressed by our resort's community feel, complete with restaurants, a gym, and a supermarket. It's great to know you enjoyed the convenience of being just a minute's walk from Jan Thiel. We look forward to welcoming you back for another fantastic experience!Sunny regards,Papagayo Beach Resort
by A verified traveler
Posted 7 Jul 2024
I would never recommend this property. It did not look anything like the photos that were shown. There was no central AC and very hot if you weren’t in the bedrooms. The floors, walls, and doors were dirty. The pool looked like it hadn’t been cleaned in months. The ocean view is a very limited ocean view that can only been seen from one small section of the porch. If you do plan on staying here just know all of the pictures are from the VIP suites and you will not be staying in one anything close to that if you don’t pay for the VIP suite.
Comment from Hotel Management
10 Jul 2024 by Community Manager, Hotel Management
Dear Eric,Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience at Papagayo Beach Resort did not meet your expectations.We strive to provide a true representation of our property through our photos, and we apologize if there was any discrepancy. Your comments regarding the cleanliness and maintenance of the facilities are concerning, and we will address these issues with our housekeeping and maintenance teams immediately.Regarding the AC, we understand how important this is for comfort, especially in a tropical climate. On our website, it is stated very clearly that our villas only have A/C in the bedrooms and that the living room features an open concept layout. In the pictures, you can even see the fans that are provided. Maybe the hotel is a better fit for you because the rooms are completely air-conditioned. We also want to clarify that we don't have VIP suites. Our property features 2- and 3-bedroom villas, as well as the Royal Suite and Presidential Suite, which are entirely different from the villas. We use photos of each specific villa type on our website, and while some layouts may slightly differ, these differences are minimal.Thank you for bringing these matters to our attention. We hope you will consider giving us another chance in the future to provide you with the exceptional stay we aim to offer all our guests.Sunny regards,Papagayo Beach Resort
by A verified traveler
Posted 23 Jun 2024
It was a nice long weekend.
Comment from Hotel Management
27 Jun 2024 by Community Manager, Hotel Management
Thank you, Judith, for your review! We're glad to hear that you had a nice long weekend at Papagayo Beach Resort. We appreciate your feedback and hope to welcome you back for another wonderful stay soon.Best regards, Team Papagayo
by A verified traveler
Great Stay
Posted 3 Jun 2024 on HotelsThe stay at the Papagayo villas is a comfort away from home. The villas are quiet and peaceful and have everything you could need during your stay. The salt water infinity pool at the hotel was also a great feature. Really love that you can share all of the hotel amenities.
Comment from Hotel Management
6 Jun 2024 by Community Manager, Hotel Management
Dear Anonymous,Thank you so much for your perfect rating and for sharing your experience at Papagayo Beach Resort! We're thrilled to hear that you had a great stay at our villas and that they provided you with the comfort and tranquility you needed. It's wonderful to know that you found everything you could need during your stay and that you enjoyed our saltwater infinity pool as well as our hotel amenities.Your satisfaction means the world to us, and we're delighted to have provided you with a memorable experience. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Team Papagayo
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
6 Jun 2024 by Community Manager, Hotel Management
Dear Raymond,Thank you for taking the time to share your feedback with us. We appreciate your rating and your stay at Papagayo Beach Resort.If there are any specific areas where we can improve to enhance your experience, please feel free to let us know. Your satisfaction is our top priority, and we are committed to continually improving our services.We hope to have the opportunity to welcome you back for an even better stay in the future!Warm regards,Team Papagayo
by A verified traveler
Perfect bungalow and privacy
Posted 23 Apr 2024 on HotelsSpacious apartment with everything you need. Loved hithe interior and the privacy .you have a whole bungalow for yourself. Loved having two bathrooms with two bedrooms. It was perfect
I travelled with my daughter and college roommate and it was a good area for them as they could walk to beach and supermarket
Comment from Hotel Management
6 Jun 2024 by Community Manager, Hotel Management
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay in our spacious bungalow and that it provided you with the privacy and comfort you were looking for. It's fantastic to know that you appreciated the interior design and the convenience of having two bathrooms. We're glad to hear that the location worked well for you and that your daughter and college roommate could easily access the beach and supermarket. We hope to welcome you back for another perfect stay in the future!Best regards,Team Papagayo
by A verified traveler
Posted 13 Apr 2024
Very nice location, Villa was unique, private, we enjoyed our stay.
Comment from Hotel Management
15 Apr 2024 by Community Manager, Hotel Management
Dear Thomas,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at Papagayo Beach Resort and found the location to be very nice.It's wonderful to know that you found the villa unique and private, providing you with a memorable experience during your visit. Ensuring our guests' comfort and satisfaction is our top priority, and we're delighted that we succeeded in providing you with an enjoyable stay.Thank you for choosing Papagayo Beach Resort, and we hope to have the pleasure of welcoming you back in the future for another fantastic stay.Warm regards,Papagayo Beach Resort
by A verified traveler
Posted 11 Apr 2024
The bed Was not confortable and the Housed very dirty.
Comment from Hotel Management
15 Apr 2024 by Community Manager, Hotel Management
Dear Viviane,Thank you for sharing your feedback with us. We're truly sorry to hear that your experience at Papagayo Beach Resort did not meet your expectations.Your comments regarding the discomfort of the bed and cleanliness of the villa are concerning, and we apologize for any inconvenience this may have caused during your stay. Please know that providing a clean and comfortable environment for our guests is of the utmost importance to us, and we take your feedback seriously.We would greatly appreciate the opportunity to address your concerns directly and make things right. If you would be willing to provide us with more details about your stay, including the villa number or any specific issues you encountered, we would be grateful for the chance to investigate further and take appropriate actions to ensure that these issues are addressed.Once again, we apologize for the shortcomings you experienced, and we hope to have the opportunity to regain your trust in the future.Warm regards,Papagayo Beach Resort
by A verified traveler from ramsey
Posted 3 Apr 2024
Comment from Hotel Management
6 Jun 2024 by Community Manager, Hotel Management
Thank you for sharing your positive experience, Alla! We're thrilled to hear that you enjoyed your stay at Papagayo Beach Resort. If there's anything specific you loved or if you have any suggestions for improvement, feel free to let us know. We look forward to welcoming you back for another wonderful stay in the future!Best regards,Team Papagayo
