Ratings based on 461 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Oct 2024
I absolutely loved this property. The room was modern and clean. I loved the walk in shower (there is room for improvement) as far as walls being cleaner. Location is a 10. Staff was very helpful, friendly, and professional. Kayla was my absolute favorite. I will return to the property.
Comment from Hotel Management
3 Oct 2024 by Community Manager, Hotel Management
Dear Erica, We're thrilled to hear you loved your stay at Papagayo Beach Hotel. It's great to know you enjoyed the modern room and walk-in shower—your feedback about the walls is appreciated, and we'll make sure to address it. We're especially glad that our staff, particularly Kayla, made such a positive impact on your experience. We can’t wait to welcome you back on your next visit! Safe travels! Sunny regards,Papagayo Beach Hotel
by A verified traveler
Posted 1 Oct 2024
Amazing location! Quiet but also close by to areas of interest
Comment from Hotel Management
3 Oct 2024 by Community Manager, Hotel Management
Thank you, Gisell, for your great feedback! We're so glad you loved the location of Papagayo Beach Hotel. It’s wonderful to hear that you enjoyed the peace and quiet while still being close to key areas of interest. We hope to welcome you back for another amazing stay!
by A verified traveler
Posted 20 Sep 2024
Papagayo Beach Hotel was amazing! If you plan to visit Curaçao, this is the place to stay.
Comment from Hotel Management
20 Sep 2024 by Community Manager, Hotel Management
Dear Kendra,Thanks for your nice words and recommendation! Sunny regards,Team Papagayo
by A verified traveler
Posted 3 Sep 2024
The property itself is nice but there are a few problems but that's not what I want to leave this review for. This review& the low star rating is for an experience that I had with one of the workers,her name begins with K. SHE WORKS PREDOMINANTLY WITH THE PILOTS AND Attendants. She is fair complexioned,on the chubby side& wears glasses. The young lady was helping me when one of the pilots walked up she told me that I will be with you in a second and began to assist him & I said well how can you help him when you're not finished helping me. She responded that she needed to assist him. I posed the question again. This young lady looked me square in my face & instead of explaining to me her sole responsibility, she basically told me that this white pilot is her priority& continued assisting him. I was offended. to make a long story short.I told her about herself & her lack of professionalism. I also spoke to the manager who the day we were leaving seemed to be chummy ,chummy w/the young lady so I don't think any type of action was taken. Whoever is reading this you need to RETRAIN some of the people that work there. Also, there needs to be training for all of the housekeepers that clean the rooms. There needs to be a uniform way of doing things. I'm of the persuasion that if I am spending my money I expect a certain level of service which was lacking. Papayago, please take a page out of the book of the Marriott in Grand Cayman Just came back & service was ⭐⭐⭐⭐⭐ 5 stars!
Comment from Hotel Management
9 Sep 2024 by Community Manager, Hotel Management
Thank you for your feedback, knightearth. We sincerely apologize for the experience you had during your stay and for any frustration it caused. At Papagayo Beach Hotel, we believe that every guest is a priority and should receive the same level of professionalism and respect. Your comments have been noted, and we will address this issue with the staff member in question to ensure that this does not happen again. We are also reviewing our training procedures to improve consistency in our service, including housekeeping.We truly appreciate your feedback and are committed to improving the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back with a much better experience in the future.
by A verified traveler
Posted 8 Aug 2024
Property is really nice but staff are entitled and rude. Lobby staff are not welcoming and people that work at the restaurants for breakfasts are rude, or at least the hosts. Curacao is an amazing place and I was super excited to go to Papagayo but it’s just an ok place.
Comment from Hotel Management
12 Aug 2024 by Community Manager, Hotel Management
Dear Yina, Thank you for sharing your feedback. We're glad you appreciated the property itself, but we're sorry to hear about your experience with our staff. Your comments about the lack of warmth and professionalism from the lobby and restaurant hosts are concerning, and we sincerely apologize for this. We strive to provide a welcoming and friendly environment for all our guests, and we'll be addressing your concerns with our team to ensure improvements are made. We hope you'll consider giving us another chance in the future.Sunny regards,Papagayo Beach Hotel
by A verified traveler
Posted 1 Aug 2024
was ok. the pool was the coolest thing about the property. not many dining options
Comment from Hotel Management
7 Aug 2024 by Community Manager, Hotel Management
Dear Alyssa, Hi Alyssa,Thank you for your feedback. We’re glad to hear you enjoyed our pool! We’re always looking to improve, and we appreciate your comments about the dining options.Just to let you know, at Papagayo Beach Club we do offer dinner, and we also have our restaurant at the resort called Specialty by Papagayo. Additionally, Jan Thiel Beach features over 5 restaurants open for dinner, providing a variety of dining options.We hope to welcome you back to Papagayo Beach Hotel in the future and provide you with an even better stay.Sunny regards,Papagayo Beach Hotel
by A verified traveler
Posted 28 Jul 2024
Comment from Hotel Management
30 Jul 2024 by Community Manager, Hotel Management
Thank you for taking the time to rate us. We would love to hear more details about your stay.
by A verified traveler
Posted 23 Jul 2024 on Orbitz
Comment from Hotel Management
30 Jul 2024 by Community Manager, Hotel Management
Thank you for taking the time to rate us. We would love to hear more details about your stay.
by A verified traveler
Posted 17 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Community Manager, Hotel Management
Thank you for taking the time to rate us. We would love to hear more details about your stay.
by A verified traveler
Posted 9 Jul 2024
Nothing
Comment from Hotel Management
10 Jul 2024 by Community Manager, Hotel Management
Here's a polished version of your message:---Dear Tara,We noticed that you assigned us a score but didn't provide any comments. We would appreciate it if you could share more details about your experience. Your feedback is valuable to us.Thank you,Papagayo Beach Hotel
