Ratings based on 485 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
If you’re looking for somewhere in the city, this location wouldn’t be best, it’s like 30-40 mins away from the airport & taxi fees are like $50-$60 USD. The hotel is pretty nice and the food is good as well. We did find one roach in our room, but nothing too worry about. The beach is like a 8min walk away. The staff is pretty nice & there are a few things to do around. We liked it!
Comment from Hotel Management
14 Nov 2024 by Hannes, Hotel Management
Dear Aaliyah,Thank you for your feedback and visit a pleasure to see you enjoyed the resort. hope to welcome you back in the future.
by A verified traveler
Posted 13 Oct 2024
Walking distance to beach, restaurants and stores.
Comment from Hotel Management
16 Oct 2024 by Hannes, Hotel Management
Dear Roxana,thank you for the feedback and the stay
by A verified traveler
Posted 10 Oct 2024
The checking process was horrible, when we got there we had to wait 1 hr before getting our rooms ready for us, pillows were uncomfortable, caused pain in my husband’s neck. Maintenance on the property was not great the AC was dirty. No microwave in the villa. Sheets were not enough, they never checked on us to see if we needed anything.
Comment from Hotel Management
12 Oct 2024 by Hannes, Hotel Management
Dear Kerry A pity to read that the room was not ready for you on arrival. Unfortunately on a busy departure day and arrival day our we sometimes do not have all the rooms ready yet at 16. But we need to improve on this and i will discuss it with the HK manager and the FO
by A verified traveler
Posted 2 Oct 2024
Great place to stay close to beach and shops food was excellent staff friendly and accommodation was also very good.
Comment from Hotel Management
2 Oct 2024 by Hannes, Hotel Management
Dear MarkThank you for the review and for the stay it was a pleasure to have you with us
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Hannes, Hotel Management
thank you Luis for the score
by A verified traveler
Posted 21 Sep 2024
Very friendly and helpful staff, within walking distance to beach, nice beach facilities.
Comment from Hotel Management
23 Sep 2024 by Hannes, Hotel Management
Dear Fionna,thank you for your stay and review i will share it with the team. And hope to welcome you back in the future.
by A verified traveler
Posted 15 Sep 2024
Food and food service were below average.
Everything else was good.
Comment from Hotel Management
16 Sep 2024 by Hannes, Hotel Management
Dear Antoun,Thank you for your visit and a pity to read that the service in the restaurant and pool where below standard i will discuss this with the team and we will take action.
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Hannes, Hotel Management
Dear Nylah,Thank you for your visit and a pleasure to see that you enjoyed it
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by h, Hotel Management
Dear Claudia,A pity to see the stay was not what you expected.
by A verified traveler from Jacksonville
Posted 3 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Hannes, Hotel Management
Dear Jamessie,thank you for your stay and review
