Ratings based on 514 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
Nice contemporary golf resort rooms were nice and property is excellent decor and architecture was nice.
by A verified traveler
Posted 30 Oct 2024
The good:
Clean, quiet, very good amenities, pool gym, car chargers (paid) etc. and very professional and helpful staff. Breakfast w,as nice too
The bad:
Bed mattress was absolutely terrible, about 5years past its due by date. A real shame, as it really affected the quality of our stay.
Room cleaners didnt arrive until 3.45pm at which time we had the baby asleep and the do not disturb sign up. A card was left to say call reception before 2pm if you want the room clean/service that day.
The cleaning staff themselves were super friendly though, clearly not enough staff to perform the service.
Comment from Hotel Management
31 Oct 2024 by Mohammad Akbar, Hotel Management
Dear Metti,Thank you for taking the time to share your feedback regarding your recent stay at RACV Torquay Resort. We appreciate your detailed comments as they help us continually improve our services and facilitiesWe are pleased to read that you have enjoyed most aspects of our resort. However, we regret to learn that the room service and bed did not meet your expectations. Please accept our apologies for any discomfort caused. We value your feedback and will review this with our team to ensure improvements are made where possible.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Warm regards,Mohammad AkbarDuty Manager
by A verified traveler
Posted 23 Oct 2024
Very comfortable and well located
Comment from Hotel Management
24 Oct 2024 by Aftab, Hotel Management
Dear Wayne,Thank you for your positive feedback. We are pleased to hear that you enjoyed your stay. We look forward to welcoming you back in the future.Best Regards,Aftab AhmadDuty Manager
by A verified traveler
Posted 4 Oct 2024
Amazing
by A verified traveler
Posted 12 Sep 2024
It was apt better than I expected.
Thank you!
We will be back!
Comment from Hotel Management
12 Sep 2024 by Mohammad, Hotel Management
Dear Christine,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and I will be sure to share your feedback with the team.We look forward to welcoming you back to the RACV Torquay Resort in the near future.Kind regards,Dean Newell – Resort Manager
by A verified traveler
Posted 1 Sep 2024
Very clean resort, including the rooms.
Comment from Hotel Management
5 Sep 2024 by Mohammad, Hotel Management
Dear Frank,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and I will be sure to share your feedback with the team. We look forward to welcoming you back to the RACV Torquay Resort in the near future. Kind regards,Dean Newell – Resort Manager
by A verified traveler
Posted 1 Sep 2024
Amazing architecture Amazing atmosphere
Comment from Hotel Management
13 Sep 2024 by Mohammad, Hotel Management
Dear Vincent,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review.We look forward to welcoming you back to the RACV Torquay Resort in the near future.Kind regards,Dean Newell – Resort Manager
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
13 Sep 2024 by Mohammad, Hotel Management
Dear May,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review.We look forward to welcoming you back to the RACV Torquay Resort in the near future.Kind regards,Dean Newell – Resort Manager
by A verified traveler
Posted 18 Aug 2024 on Hotels
Reception staff were very welcoming
Room large size and clean
Great buffet breakfast
Comment from Hotel Management
18 Aug 2024 by Mohammad, Hotel Management
Dear Bernadeta, Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review and I will be sure to share your feedback with the team.We look forward to welcoming you back to the RACV Torquay Resort in the near future.Warm regards,Mohammad AkbarHotel Duty Manager
by A verified traveler
Posted 13 Aug 2024
Reception was a little rude, but aside from that everyone was lovely and the hotel was very nice
Comment from Hotel Management
13 Aug 2024 by Mohammad, Hotel Management
Dear Michael,Thank you for taking the time to provide feedback following your recent stay with us at the RACV Torquay Resort. It is very pleasing to read such a positive review however We’re sorry to hear that you found the reception staff to be less than courteous. This is not reflective of our usual standards, and we appreciate you bringing it to our attention.We look forward to welcoming you back to the RACV Torquay Resort in the near future.Kind regards,Mohammad AkbarHotel Duty Manager
