Ratings based on 40 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Clean, Big rooms and polite staff.
Posted 9 Jul 2024 on HotelsFortune Avenue Jalandhar is a nice property. The staff is really polite and helpful. Food and mini bar items are also very decently priced. Rooms are clean and big with all the ameneties you would ever need.
Comment from Hotel Management
10 Jul 2024 by General Manager, Hotel Management
Dear Valued Guest, We are delighted to hear that your experience at Fortune Avenue Jalandhar was so positive. It's wonderful to know that the politeness and helpfulness of our staff made your stay more enjoyable. We are thankful for your feedback and are looking forward to welcoming you back for another pleasant visit. Warm Regards,Rohit Verma
by A verified traveler
Posted 27 Jun 2024
by A verified traveler
Posted 19 May 2024
Customer service really good One of the staff member Juhi, she really treat really good thanks
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Dear valued Guest, We are glad to hear that you had a positive experience with our customer service and that Juhi was able to assist you effectively. We really appreciate the feedback and will certainly pass along your kind words to her. We strive to make every interaction with our team a pleasant one, so it's always rewarding to learn when we have succeeded. Feedback like yours helps us continue our high standard of customer service. Don't hesitate to reach out to us if you need any further assistance, we are always here to help! Warm Regards,Rohit Verma
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
16 May 2024 by General Manager , Hotel Management
Dear Valued Guest, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our [product/service], and we hope to have the opportunity to exceed your expectations in the future. Warm Regards,Rohit Verma
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to rate our product & services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us.Warm Regards,Rohit Verma
by A verified traveler from HENDERSON
Posted 10 Mar 2024
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to rate our product & services. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us. Warm Regards,Rohit Verma
by A verified traveler from HENDERSON
Posted 10 Mar 2024
My go to hotel in Jalandhar, New property,
clean rooms and excellent breakfast.
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Valued Guest, It's wonderful to hear that our hotel is your preferred choice when visiting Jalandhar. We take immense pride in our newly built property and its cleanliness. We're truly pleased to know that it enhances your stay with us every time. Your compliments about our breakfast service is also highly appreciated. We continuously strive to serve a variety of healthy and tasty options, and we're glad to know that we've been successful in our efforts. We look forward to welcoming you back for more memorable experiences soon! Warm Regards,Rohit Verma
by A verified traveler
Posted 8 Dec 2023
4 night stay, of which 3 nights had very rowdy parties functions, guests in neighbouring rooms talking (loud) until early hours. Breakfast made members of our group ill - not a great stay in what was a brilliant place last two times.
Comment from Hotel Management
11 Dec 2023 by General Manager, Hotel Management
Dear Valued Guest, We sincerely regret the inconveniences experienced during your stay. Our aim is to provide tranquil and comfortable accommodation, but the happenings you've mentioned are completely contrary to this. We will look into this issue with immediate effect and determine suitable measures to prevent such nuisances in the future. Regarding the breakfast, we take food safety and hygiene very seriously. We're really sorry to hear it didn't sit well with some of your group members. Our kitchen and housekeeping departments will be informed and necessary investigations will be carried out to ensure a higher quality standard in the future. Rest assured, we will strive to ensure your next stay is more representative of the high standard we pride ourselves on, different from this one that has fallen short of expectations. We appreciate your feedback as it helps us understand where we need to improve. We hope you will give us another opportunity to serve you better. Warm Regards,Rohit Verma
by A verified traveler
Posted 4 Sep 2023
Warm welcome. Feels like family.
Everyone makes me feel so special like family.Will definitely come back again
Comment from Hotel Management
5 Sep 2023 by General Manager, Hotel Management
Dear Ms.Usha, Thank you for your lovely review and for choosing to stay in our hotel.We're delighted to know that you felt so welcomed and appreciated.Thank you again for your feedback, and we look forward to serving you again soon. Thanks & Regards.Rohit Verma
by A verified traveler
Posted 1 Jun 2023
Comment from Hotel Management
28 Jun 2023 by Vaibhav Bhatia, Hotel Management
Dear Mr Kant,At the outset, I would like to acknowledge receipt of your feedback and thank you for bringing these points to my notice. I am indeed distressed to know of your recent experience at Fortune Avenue, Jalandhar.While I regret the inconvenience you have experienced, may I request you to treat this as an isolated incident and not a reflection of our normal servicesAt Fortune Avenue, Jalandhar, it is our constant endeavor to provide you with high standards of personalized service and efficiency.I look forward to the pleasure of welcoming you again, when we can demonstrate to you how your feedback has resulted in immediate correction and re-establish our credibility with you.
