Ratings based on 57 Verified Reviews

3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 11 Feb 2024
Comment from Hotel Management
18 Feb 2024 by Syaeful Rachman, Hotel Management
Dear Bapak David. Salam hangat dari kami di Zuri Express Mangga Dua. Terima kasih untuk rekomendasi dan rating terbaik yang diberikan kepada kami. Ini akan kami jadikan semangat untuk menjaga kenyamanan dan selalu memberikan pelayanan yang terbaik bagi semua tamu. Kami tunggu untuk kunjungannya kembali di masa yang akan datang. Hormat kami, Eko untoro. Hotel Manage.
5 out of 5
by A verified traveler

Posted 3 Apr 2022 on Hotels
Comment from Hotel Management
23 May 2022 by Yudi Ramadani, Hotel Management
Hi Shinta, Terima kasih telah mempercayai kami dan menyempatkan waktu untuk memberikan ulasan. Kami sangat senang mengetahui bahwa anda menikmati pelayanan yang kami berikan. Kami berharap dapat menyambut kedatangan anda kembali di Zuri Express Hotel Mangga Dua. Semoga anda sehat selalu. Salam, Yudi Ramadani Hotel Manager
4 out of 5
by A verified traveler

Fair

Posted 2 Jan 2020 on Hotels
Overall a good hotel.
Comment from Hotel Management
15 Jan 2020 by Agung Anggoro - Hotel Manager, Hotel Management
Dear Petr, Warm greetings from us at Zuri Express Mangga Dua. Thank you for the best recommendations and ratings given to us. We will make this the spirit to maintain comfort and always provide the best service for all guests. We are waiting for your return visit in the future.
4 out of 5
by A verified traveler

Posted 27 Aug 2019
The location was good.
Comment from Hotel Management
5 Sep 2019 by Agung Anggoro, Hotel Management
Dear Anonymous, Warmest greetings from Zuri Express Mangga Dua. We would like to thanked you for your feedback and rating given toward our property. Indeed we are looking forward to welcoming you again in the nearest future. Warm regards, Agung Anggoro Hotel Manager
5 out of 5
by A verified traveler

Posted 4 Aug 2019 on Hotels
Comment from Hotel Management
30 Aug 2019 by Agung Anggoro, Hotel Management
Dear Rahamat, Warm greetings from us at Zuri Express Mangga Dua. Thank you for the review and best ratings given to us. Please rest ensure that we will keep maintaining the services to all beloved guest in the property. We definitely looking forward to returning in the future. Best regards, Agung Anggoro Hotel Manager
4 out of 5
by A verified traveler

Posted 20 Jun 2019
Value for money accommodation and good food from the in-house cafe
Comment from Hotel Management
23 Jun 2019 by Agung Anggoro, Hotel Management
Dear CHEAH, Warmest greetings from Zuri Express Mangga Dua. Thank you very much for sharing your review on our account and indeed much appreciated. We definitely share your recommendation on the food quality in our Kopi Express to our team member. They will be happy and motivated to keep up the good work. Once again thank you for your review and looking forward to welcoming you again in Zuri Express Mangga Dua. Salam hormat, Agung Anggoro Hotel Manager
5 out of 5
by A verified traveler

Posted 2 Mar 2019 on Hotels
very good place to stay .. but beware of idiot Police ...! spot check at 2 - 4 am stop your taxi without reason asking for money.
Comment from Hotel Management
11 Mar 2019 by Arief Rahmatullah, Hotel Management
Dear Rahamat, Thank you for your review on hotels.com, we are happy that you have a pleasant stay with us, and also I am concern about your case, for the next please inform us if you need more information. We do hope to meet you here again, Regards, Arief Rahmatullah – General Manager
3 out of 5
by A verified traveler

Zuri Express Probably the Best for the Price

Posted 19 Jan 2019 on Hotels
Relatively new, friendly staff, fairly clean but there are ants and I killed 3 roaches. Air quality inside the hotel is much better than the nearby Best Western or the Bel-Swiss which smells like mold throughout the floor I stayed on. One big problem was that the air conditioning unit does not cool down the room very well. I had to go out and buy a fan. The shower has hot water and good pressure for the hot water. The pressure for cold water in the shower is low. The sink does not have hot water. WiFi went down once in about 9 days. Not much soundproofing especially between the hallway and the room. Every doorbell from nearby rooms also sounds in your room.
Comment from Hotel Management
12 Mar 2019 by Arief Rahmatullah , Hotel Management
Dear Lawrence, thank you for your review at hotel.com, we are happy that you have received hospitality from our staff, we also understand the obstacles that you get such as AC conditions, now that it is in good condition, all your comments have become our concern. We look forward to seeing you again, Warm Regards, Arief Rahmatullah – General Manager
4 out of 5
by A verified traveler from Singapore

Nice n clean good for family stay.

Posted 24 Dec 2018 on Hotels
Comment from Hotel Management
26 Dec 2018 by Arief Rahmatullah , Hotel Management
Dear Mohd Rahman, thank you for your great reviews on xpedia, we are glad to hear your experience, we do hope to meet you very soon, success and healthy always for you, regards, Arief Rahmatullah – General Manager
3 out of 5
by A verified traveler

rooms not sound proof

Posted 15 May 2018 on Hotels
rooms not sound proof, air cond not cold at both rooms & cafe & lots of mosquitoes at the cafe too
Comment from Hotel Management
23 May 2018 by Arief Rahmatullah, Hotel Management
Dear Mohd Fazril Hisham, Thank you for your review on Hotels.com , me and team are very happy to read your experience, at this opportunity I will concern about your problem, and I will ensure this will never happen again, Thank you for being our honorable guest, see you soon, Warm Regards, Arief Rahmatullah General Manager
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