Ratings based on 30 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jul 2023 on Hotels
Overall, it was nice stay and experience. Will stay here again. Very good customer service.
by A verified traveler
Posted 17 May 2023
by A verified traveler
Posted 24 Mar 2023
Keep up the good work!
by A verified traveler
Posted 8 Jan 2023
there is no swining pool like the picture , room was dirty and very long check in so i decide to change the hotel
Comment from Hotel Management
13 Jan 2023 by Nurhayati Basir General Manager, Hotel Management
Dear IssamThank you for taking the time to leave us some feedback.I'm sorry to hear the shortcomings you experienced during your stay weren't up to the standard you've come to expect from us. Moreover, we always treat customers feedback as one of way to improve our facilities and service level.Once again thank you very much for giving us very valuable feedback and we hope to have another opportunity of welcoming you in a more pleasant stay experience.Best regards,
by A verified traveler
Posted 2 Nov 2022
For a property that is only 3 years old, the facilities are extremely run down. Rooms are not cleaned when serviced. Fridge does not keep even drinks cold. Unable to charge drinks or items to the room. Sent laundry out and two items came back ruined. Staff not happy to assist you or provide recommendations. Hotel is in an average area and lack of facilities means you constantly need to go elsewhere. Overall very disappointing.
Comment from Hotel Management
10 Nov 2022 by Nurhayati Basir - General Manager, Hotel Management
Dear Madeline, Thank you for taking the time to review us and choosing Swiss-Belresidences Rasuna Epicentrum as accommodation venue in Jakarta. First and foremost, please accept our sincere apologies for the shortcomings you experienced during your stay. We appreciate your valuable feedback as it helps us to continually improve the standard of facilities. Your input has been noted and we on process follow up on that matter. We sure hope that you would give us another opportunity to welcome you back and show you the improvements made.
by A verified traveler
Posted 17 Oct 2022
Was nice, staff was very friendly
by A verified traveler
Posted 18 Sep 2022
Me and my sister stayed for 3 nights. On out first night, many things in the room need to be fixed. We told them in the next morning, and they were able to fix most of them, they still missed one thing. One of the hanger need to be replaced as it’s broken and has a sharp end. I told them about it, but it didn’t get changed until our last night. We also supposed to get box breakfast as we mentioned when we checked in because we have early flight, but it wasn’t prepared. We waited for 15 minutes and it’s still not ready yet. We had to leave so we don’t missed our flight. The only thing I like the most about this hotel is that the view from my room. We stayed in 17th floor and the view was great.
by A verified traveler
Posted 6 Sep 2022 on Hotels
by A verified traveler
Posted 1 Sep 2022 on Hotels
by A verified traveler
Posted 5 Jun 2022
All good
Comment from Hotel Management
10 Jun 2022 by Nurhayati Basir, Hotel Management
Dear Vadym,
Thank you for your recent stay at Swiss-Belresidences Rasuna Epicentrum and all of us here look forward to welcoming you back soon.
Regards,
Nurhayati Basir
General Manager
