Ratings based on 278 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
We stayed two nights.
Pros: Close to airport and mini mart. Hotel restaurant, while a bit expensive for Indonesia, has good food. Breakfast spread for 100K was worth it. We were on 9th floor. Rooms were quiet and clean. Clean sheets and comfortable beds. Free shuttle to and from airport was great!
Cons: On a very busy road. Surrounding area is not touristy at all, and was a bit rough. It is a long way away from downtown tourist area with restaurants. Showers had very little pressure.
Overall, this is a geat option for an overnight stay inbetween destinations, and we would stay here again for that reason. If you plan on staying in Jakarta for more than one night and want to explore, look for something more central.
by A verified traveler
Posted 25 Oct 2024
Thoriq was very helpful prorating visa in for for my international trip.
Comment from Hotel Management
4 Nov 2024 by Marshel Hendrik, Hotel Management
Dear Guest,Thank you for the excellent rating and comment for our hotel and we are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regards,Marshel HendrikGeneral Manager
by A verified traveler
Mediocre in every respect
Posted 26 Jun 2024 on HotelsI had contacted the property 24 hours before arrival regarding their airport shuttle. No reply. This had been one of the deciding points for booking. Unfortunately I had to take a overpriced taxi. The receptionist barely spoke English and constantly mentioned that I have two bookings, not seeing the other booking was for two weeks later. Then he said something about only one room left or whatever. Room was a 'suite'. There was nowhere to even hang my sweat soaked shirt, I had to hang it over the TV. Closet was non existent, so were clothes hangers. Bathroom door was hidden in a wall of fake wood, to be opened by pushing it. The mystery bathroom, I guess. There were 4 rock hard pillows. Breakfast was not included. Once was enough. Cancelled the stay for my return.
Comment from Hotel Management
28 Jun 2024 by Marshel Hendrik, Hotel Management
Dear Guest,Thank you for staying at Swiss-Belinn Airport Jakarta.We are very sorry to hear the unpleasant experience. Our Front Office Manager well aware of this matter and taking immediate improvement action. We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regardsMarshel HendrikGeneral Manager
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
16 Jul 2024 by Marshel Hendrik, Hotel Management
Dear Guest,Thank you for the rating for our hotel. We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regards,Marshel HendrikGeneral Manager
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
16 Jul 2024 by Marshel Hendrik, Hotel Management
Dear Guest,Thank you for the rating for our hotel. We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regards,Marshel HendrikGeneral Manager
by A verified traveler
Unreliable airport shuttle
Posted 11 Jun 2024 on HotelsI had contacted the hotel a day before arrival for pickup from the airport, since they advertise hotel shuttle. No reply, no shuttle. So I was exposed to the hundreds of taxi drivers offering to take me to the hotel for horrendous fares. In the hotel, the receptionist barely spoke English, and insisted that I had two bookings, not realizing the second one was for 16 days later. He just mumbled something about 'last room'. In the room, no closet, no hanger, nothing. Is it costom here to drape your sweat drenched shirt over the TV? It took a while to even find the bathroom. The door to it was part of a fake wood panelled wall, that could be pushed in. The two positives were the room service and the waterfall shower. My conclusion: I cancelled my second stay, and booked the luxury hotel inside the airport instead. The $ 34 additional cost more than makes up to save me from taxi drivers, nightmare traffic, horrible pollution, and most of all, an unreliable airport shuttle service, which was one of the main filters I had applied to find this hotel.
Comment from Hotel Management
13 Jun 2024 by Marshel Hendrik, Hotel Management
Dear Guest,Thank you for staying at Swiss-Belinn Airport Jakarta.We are very sorry to hear the unpleasant experience. Our Front Office Manager well aware of this matter and taking immediate improvement action. We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regardsMarshel HendrikGeneral Manager
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
28 Jun 2024 by Marshel Hendrik, Hotel Management
Dear Guest,Thank you for the positive rating and comment for our hotel. We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regards,Marshel HendrikGeneral Manager
by A verified traveler
Posted 5 Jun 2024
Very nice hotel ⭐️⭐️⭐️⭐️
Staff ⭐️⭐️⭐️⭐️⭐️👍👍👍 excellent
Close to Airport - excellent shuttle service.
Dining 👍👍👍
The area around the hotel is typical of the country - transportation is accessible if needed.
Comment from Hotel Management
13 Jun 2024 by Marshel Hendrik, Hotel Management
Dear Guest,Thank you for the excellent rating and comment for our hotel.We are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regards,Marshel HendrikGeneral Manager
by A verified traveler from Singapore
Posted 29 Dec 2023
Staff is great. Room & toilet ivery small. Very limited dining options
Comment from Hotel Management
2 Jan 2024 by Jarry Nur Syamsu, Hotel Management
Tamu yang terhormat,Terima kasih atas penilaian yang sangat baik untuk hotel kami dan kami berharap dapat menyambut anda lagi di Swiss-Belinn Airport Jakarta dalam waktu yang dekat.Dengan hormat,Jarry Nur SyamsuFront Office Manager
by A verified traveler from Marietta
Posted 27 Nov 2023
Rooms extremely small. Mildew in the bathroom. No essentials for travelers. The white bath tower are totally discolored. No hand towers, no wash cloth. If I knew these condition ahead of time, I would hot have stayed there but every other hotels nearby are sold out.
Comment from Hotel Management
29 Nov 2023 by Sabar Sitompul, Hotel Management
Dear Guest,Thank you for the rating for our hotel and we are looking forward to welcoming you again at Swiss-Belinn Airport Jakarta in the near future.Best regards,Sabar SitompulGeneral Manager
