Ratings based on 142 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Sep 2024
Comment from Hotel Management
3 Oct 2024 by Dedik, Hotel Management
Dear Maria,Thank you for choosing Swiss-Belhotel Pondok Indah as your home away from home!Kind regards, Dedik AbdillahGeneral Manager
by A verified traveler
Posted 17 Sep 2024
all fine... just noisy at night, so have to put earplug.
Comment from Hotel Management
3 Oct 2024 by Dedik, Hotel Management
Dear Amalia, Thank you for taking the time to review your stay with us; your remarks have brought to our attention improvements. A complimentary ear plug is available at reception as an alternative solution. We hope you will have a better experience with your next arrival. We are pleased to welcome you back on other occasions. Kind regards, Dedik AbdillahGeneral Manager
by A verified traveler
Posted 24 Aug 2024
Close to the things we needed (family mainly)
Comment from Hotel Management
11 Sep 2024 by Dedik, Hotel Management
Dear Arthur,We are so grateful that you have chosen to stay with us during your time in Jakarta, and we look forward to making this memorable for your next stay.Kind regards, Dedik AbdillahGeneral Manager
by A verified traveler
Spacious room.
Posted 3 Jun 2024 on HotelsGood one night stay. Pleasant breakfast in a nice setting. Large room.
Comment from Hotel Management
4 Jun 2024 by Dedik, Hotel Management
Dear Valued Guest,We are so grateful that you have chosen to stay with us during your time in Jakarta, and we look forward to making this memorable for your next stay.Kind regards, Dedik AbdillahGeneral Manager
by A verified traveler
Posted 31 May 2024
Swimming pool showers area should be use safety floor, when wet conditions floors very slipper, I felt I was lucky not get hurted seriously I just got brush in my back and my bump but my bump get turned black and swelling. I have to use my own money expense for treatment.
by A verified traveler
Posted 24 May 2024
Great location, friendly staff and safe for us just 2 girls traveling there
Comment from Hotel Management
25 May 2024 by Dedik, Hotel Management
Dear Amelia,Thank you for your review and for choosing Swiss-Belhotel Pondok Indah. We are delighted to have you as our guest and look forward to providing you with an unforgettable stay upon your next arrival.Kind regards, Dedik AbdillahGeneral Manager
by A verified traveler from Tarzana
Posted 19 May 2024
The hotel needs renovation. The closet door won’t close so the light is always on. One of the bedside light switches is hard to operate. The towel rack in the bathroom is not fixed properly and seems to be falling off. Housekeeping knocked on my door at about 9:30 PM to offer me bottled water when I didn’t ask for any and it was already quiet time. Soundproofing is not good as I can hear the live band playing in the pool area. The road to the hotel has traffic always except early morning.
Comment from Hotel Management
25 May 2024 by Dedik, Hotel Management
Dear Glenn, We appreciate your feedback about our hotel, and your comment brought it to our attention for improvement. We do take pride in serving our guests’ needs the best way we can. We are pleased to welcome you back on other occasions. Kind regards, Dedik AbdillahGeneral Manager
by A verified traveler
Posted 31 Mar 2024 on Hotels
Comment from Hotel Management
25 May 2024 by Dedik, Hotel Management
Dear Yuliani, Thank you for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager
by A verified traveler
Posted 28 Mar 2024 on Hotels
Comment from Hotel Management
25 May 2024 by Dedik, Hotel Management
Dear Yuliani, Thanks so much for taking the time to share your kind comments. That’ll put a smile on my face for the rest of the day! It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. Kind regards, Dedik AbdillahGeneral Manager
by A verified traveler from San jose
Posted 14 Jan 2024
Comment from Hotel Management
21 Jan 2024 by Dedik, Hotel Management
Dear Antonio, Thank you for recommending our hotel to other travellers. We are sure our entire hotel staff enjoyed serving your needs as much as you enjoyed your stay. We are pleased to welcome you back on other occasions. Kind regards, Dedik Abdillah General Manager
