Ratings based on 175 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
2 Aug 2024 by Tyo, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
16 Jan 2024 by Tyo, Hotel Management
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely
by A verified traveler
Posted 14 Oct 2023
The property is spacious for long stay though it also shows its age. Location is just outside the commercial and shopping areas within a short taxi ride.
Comment from Hotel Management
6 Nov 2023 by tyo, Hotel Management
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely
by A verified traveler
Posted 5 Oct 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Tyo, Hotel Management
Thank you for your ratingWe will continue to improve our efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely
by A verified traveler
Posted 30 Sep 2023 on Hotels
Comment from Hotel Management
6 Nov 2023 by Tyo, Hotel Management
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely
by A verified traveler
Posted 26 Aug 2023 on Hotels
Comment from Hotel Management
27 Aug 2023 by Tyo, Hotel Management
Thank you for review us. Best regards
by A verified traveler
3 nights business trip
Posted 4 Aug 2023 on HotelsGreat hospitality, friendly and helpful staff!
Comment from Hotel Management
5 Aug 2023 by Tyo, Hotel Management
Dear Valued Guest, Thank you for taking the time to write us a review, We are very happy to know that you enjoyed your stay with us. Receives a positive response from guests certainly motivates us to further increase our commitment in providing good service. Once again, thank you for your valuable support. From all of us and we look forward to welcoming you again to one of our serviced residences. Yours sincerely Setyono
by A verified traveler from Dubai
Posted 21 Jul 2022
Comment from Hotel Management
13 Nov 2022 by Muhsin, Hotel Management
Dear Mr/Mrs. Andrew,It's a pleasure to have you stay with us. Thank you for sharing your feedback about your stay with us. While we strive to maintain the highest standards of customer satisfaction, monitoring our effectiveness can sometimes be a challenge. We have recorded your observations and recommendations for improvement of the services we provide. Rest assured that I will coordinate this improvement plan with each team member. We will continue to improve our efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better. Yours sincerely
by A verified traveler
Posted 20 Jun 2022 on Hotels
Comment from Hotel Management
13 Nov 2022 by Muhsin, Hotel Management
Dear Mr/Mrs. Kenichi, Thank you for taking the time to write us the feedback. We are glad to hear that you have enjoyed your stay with Somerset Berlian Jakarta, Mr/Mrs. Kenichi, we will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again at Somerset Berlian Jakarta.
by A verified traveler from Jeddah
Posted 13 Jun 2022
The property is clean & safe, with professional & friendly, staff & management.
Comment from Hotel Management
13 Nov 2022 by Muhsin, Hotel Management
Dear Mr/Mrs. Amr, Thank you for your feedback. We were delighted to hear that you enjoyed your stay with us. At the same time we are happy to hear that our service could meet your expectation. Once again, thank you for choosing Somerset Berlian Jakarta as your home away from home. We are looking forward to welcome you back to any of our serviced residence. Yours sincerely
