Ratings based on 245 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Aug 2024 on Hotels
Clean and Comfortable
by A verified traveler
Posted 11 Aug 2024 on Hotels
by A verified traveler
Posted 3 Jun 2024 on Hotels
by A verified traveler
Posted 20 May 2024
Absolutely amazing place to stay in Jakarta!
by A verified traveler
Posted 9 Mar 2024 on Hotels
by A verified traveler
Posted 19 Feb 2024
My favourite hotel in Jakarta. Staff are happy and helpful, and rooms are well appointed and clean. The breakfast is fantastic.
by A verified traveler
Posted 25 Jan 2024
One of the best hotels I have ever stayed at. Service was fabulous. They actually care about their customers.
by A verified traveler
Posted 7 Oct 2023
by A verified traveler
Posted 13 Sep 2023 on Hotels
by A verified traveler
Posted 5 Sep 2023
This is my 2nd stay in a month - 6 nights. As before, the staff are incredible - every single person is smiling, helpful and goes out of their way to make you feel welcome - its the small details that matter because in reality most big chains have nice hotels so it comes down to the people and how they make you feel - the housemaids could see I was using all my water so left extra with lovely handwritten notes - when I asked for extended check out (an extra hour) it was given without any fuss - I asked for items at breakfast and the chefs went out of their way to bring them even though I wasnt demanding them, just enquiring if possible. I also visited the spa twice and had 2 amazing massages from Nita and YuYun - both out of this world, amazing technique and lots of small details that make it memorable - its typical of how the whole hotel operates. As before, I have stayed in 100s of hotels for work and vacation and this hotel stands out. Lots of hotels have 1 or 2 people that make you feel special, here it is every single person. Highly recommended I will be back for sure
Comment from Hotel Management
7 Sep 2023 by Dequinita Vadela, Hotel Management
Dear Clive,Thank you sincerely for choosing Sheraton Grand Jakarta Gandaria City Hotel once again and for sharing your exceptional feedback on Expedia. It's truly heartwarming to hear that you've had a second memorable stay with us.Your kind words about our staff are a testament to our commitment to providing exceptional service. We take great pride in ensuring every guest feels welcome and valued. Your appreciation of the small details and personalized touches, like the handwritten notes from our housemaids and the attentive service at breakfast, means the world to us.We're thrilled to hear that you enjoyed your spa experiences with Nita and YuYun. They are indeed exceptional in their craft, and we're delighted that their massages added to your memorable stay.Your recognition of our team's dedication is the highest compliment we can receive. We're truly grateful for your recommendation and look forward to welcoming you back for another outstanding stay in the future.
