Ratings based on 987 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2025
Great location just beside the big mall
Comment from Hotel Management
9 Jan 2025 by Diana Afriza, Hotel Management
Dear Ms. Ira,Thank you for your review! We're glad you enjoyed our prime location right next to the mall. It's great to know that the convenience of being so close added to your overall experience. We hope to welcome you back soon!Sincerely,Diana AfrizaGuest Experience Executive
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
5 Jan 2025 by Diana Afriza, Hotel Management
Dear Mr Timothy,Thank you for staying with us and it’s a great delight to have been at your service. We appreciate your positive review and on behalf of the Management and staff here at Pullman Jakarta Central Park, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.Sincerely,Diana AfrizaGuest Experience Executive
by A verified traveler
Posted 15 Dec 2024
The room was lovely, the bed comfortable, the water hot.
Comment from Hotel Management
5 Jan 2025 by Diana Afriza, Hotel Management
Dear Ms Julie,Thank you for staying with us and it’s a great delight to have been at your service. We appreciate your positive review and on behalf of the Management and staff here at Pullman Jakarta Central Park, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.Sincerely,Diana AfrizaGuest Experience Executive
by A verified traveler
Posted 10 Dec 2024
a bit noisy especially this Christmas season
Comment from Hotel Management
5 Jan 2025 by Diana Afriza, Hotel Management
Dear Ms Naoya,Thank you for staying with us and it’s a great delight to have been at your service. We appreciate your positive review and on behalf of the Management and staff here at Pullman Jakarta Central Park, thank you very much for your patronage and we look forward to the pleasure of welcoming you back again soon.Sincerely,Diana AfrizaGuest Experience Executive
by A verified traveler
Posted 23 Oct 2024
For convenience, this is a good choice. This area is saturated with hotels of different levels. Part of the hotel is dated, really 2.5-star situation. Choice for upgrade newer room is available. For the value of staying in an old premise with big screen 24-hr in front of the dusted and rusted windows, I won’t return.
Comment from Hotel Management
30 Nov 2024 by Diana Afriza, Hotel Management
Dear Ms. Cecilia,Thank you for taking the time and trouble to drop us a review about your experience. It is to my deepest regret that your experience was not as we would like you to have. Please allow me to express my sincerest apology for the issues you faced during your stay.Please be rest assured that this is not the standard that we have and we are taking this feedback very seriously and it is shared to the entire team for our improvement in the future.Once again thank you for your feedback that allows us to look into detail area for our review and improvement and It is our hope to be able to serve you better in your next visit.Sincerely,Diana AfrizaGuest Experience Executive
by A verified traveler from Subang Jaya
Posted 13 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Diana Afriza, Hotel Management
Dear Ms. Meng Tiang,Thank you so much for your kind words about our hotel. We strive to provide our guests with a luxury and outstanding experience during their stay here at Pullman Jakarta Central Park. We are glad that we could exceed your expectations, and it is very heartwarming that you took the time to share this feedback with us. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit. Sincerely ,Diana AfrizaGuest Experience Executive
by A verified traveler
Posted 26 Sep 2024 on Hotels
Good location
Comment from Hotel Management
10 Oct 2024 by Diana Afriza, Hotel Management
Dear Valued Guest,Thank you so much for your kind words about our hotel. We strive to provide our guests with a luxury and outstanding experience during their stay here at Pullman Jakarta Central Park. We are glad that we could exceed your expectations, and it is very heartwarming that you took the time to share this feedback with us. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit. Sincerely ,Diana AfrizaGuest Experience Executive
by A verified traveler
Posted 24 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Diana Afriza, Hotel Management
Thank you for sharing your experience! We are delighted to hear that your first visit to Jakarta and Pullman Central Park was a memorable one. We look forward to welcoming you back for another wonderful stay in the future!
by A verified traveler
Posted 19 Sep 2024 on Hotels
Shower not consistent. Sometimes hot sometimes cold. Housekeeping never close drawers and some cups not washed.
Comment from Hotel Management
21 Sep 2024 by Diana Afriza, Hotel Management
Dear Ms. Shirley,Thank you for taking the time to tell us about your experience at the Pullman Jakarta Central Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We have well noted all your concerns and are taking immediate action to fix the urgent issues. We assure you that we have taken action to address and prevent the recurrence of problems in the future.Once again thank you for your feedback that allows us to look into detail area for our review and improvement and It is our hope to be able to serve you better in your next visit Sincerely,Diana AfrizaGuest Experience Executive
by A verified traveler
Posted 18 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by Diana Afriza, Hotel Management
Dear Mr. Ian,Thank you so much for your kind words about our hotel. We strive to provide our guests with a luxury and outstanding experience during their stay here at Pullman Jakarta Central Park. We are glad that we could exceed your expectations, and it is very heartwarming that you took the time to share this feedback with us. We look forward to welcoming you back to Pullman Jakarta Central Park on your next visit. Sincerely,Diana AfrizaGuest Experience Executive
