Ratings based on 13 Verified Reviews
3.5 Room cleanliness
4.0 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Gian, Hotel Management
Dear Alexander,Thank you for sharing your experience at Pakons Prime Hotel!We hope you had a memorable stay with us and look forward to welcoming you back in the future.Sincerely yours,Gianesa Tarigan Front Office ManagerPakons Prime Hotel Tangerang
by A verified traveler
Posted 12 Feb 2024
The hallway dirty, need to vacuum.
Comment from Hotel Management
16 Feb 2024 by Gian, Hotel Management
Dear Mr/s. Ken,Warm greetings from Pakons Prime Hotel TangerangThank you very much for your feedback on your recent stay with us.Your feedback is very important to us, and of course it will be an encouragement for our effort for further improvement.We are very sorry to know that this was not a completely satisfactory stay for you, due to the list of inconveniences that you faced. Please accept our sincere appologies for all the shortfalls that affected your satisfaction during your visit.We certainly look forward to have the oppurtunity to welcoming you back again on your visit back again on your future visit in Tangerang.Kind RegardsGianesa Tarigan Front Office ManagerPakons Prime Hotel Tangerang
by A verified traveler
Posted 1 Jan 2024
Hotel was really unclean. Sheets and linen was not replaced from prior stay. No towels provided and had to ask from staff who took ages to provide.. half used soap left in bathroom and it was clear it hasn’t been cleaned properly. Also kept us waiting for more than 1hr for the rooms to be ready. Extremely disappointed with this hotel. Avoid!!!
Comment from Hotel Management
16 Feb 2024 by Gian, Hotel Management
Dear Mr/s. Dilini,Warm greetings from Pakons Prime Hotel TangerangThank you very much for your feedback on your recent stay with us.Your feedback is very important to us, and of course it will be an encouragement for our effort for further improvement.We are very sorry to know that this was not a completely satisfactory stay for you, due to the list of inconveniences that you faced. Please accept our sincere appologies for all the shortfalls that affected your satisfaction during your visit.We certainly look forward to have the oppurtunity to welcoming you back again on your visit back again on your future visit in Tangerang.Kind RegardsGianesa Tarigan Front Office ManagerPakons Prime Hotel Tangerang
by A verified traveler
Posted 28 Jun 2023
All in all, everything was great except the room. The food and staff in the front and the restaurants were exceptional. The room on the other hand had a water leak coming from the from the AC vent. We arrived after 27 hours of travel with three different flights and arrived around 2am on the 27th. I put our bags in the area meant for them and when we woke up in the morning early, our main luggage was completely soaked from the heavy drip over at least 4 hours. When we called they sent technicians very quickly who said they fixed it, yet again it started pouring out water. The technicians came again and did the same thing which did not fix it, again. On the morning of the 28th, we request towels at 800am since we had to contain the water with the towels we had, unfortunately we were unable to get towels until around 11am, at which point we did not need them. Again, the people were great, it was just very disappointing not to have the issues sorted out or at least have a different room offered. I will likely be seeking a refund for the rooms.
Comment from Hotel Management
21 Aug 2023 by Gianesa Tarigan, Hotel Management
Dear Mr/Ms Sean,Warm greetings from Pakons Prime Hotel TangerangThank you very much for your feedback on your recent stay with us.Your feedback is very important to us, and of course it will be an encouragement for our effort for further improvement.We are very sorry to know that this was not a completely satisfactory stay for you, due to the list of inconveniences that you faced. Please accept our sincere appologies for all the shortfalls that affected your satisfaction during your visit.We certainly look forward to have the oppurtunity to welcoming you back again on your visit back again on your future visit in Tangerang.Kind RegardsGianesa TariganFront Office Manager
by A verified traveler
Posted 13 Dec 2022
Perfect location if you're set to move around in Tangerang. Lot of eateries nearby like Pizza Hut, Subway, Dominos, etc.
Shopping mart is just opposite to hotel for buying any necessities.
Good location. Very friendly staff. Enjoyed my stay here.
by A verified traveler
Posted 23 May 2022
About 20mins easy drive to the airport. Hotel was clean and comfortable. Warungs/ food stalls on the streets outside.
Comment from Hotel Management
21 Sep 2022 by Pakons Prime Hotel Tangerang, Hotel Management
Dear Mr. Charles,It’s a good day at Pakons Prime HotelThank you very much for your review, it was such a great pleasure for us to receive your positive comments.It's a pleasure to serve you during your stay and we wish you have a memorable stay with us.We are so happy and glad to read very positive comments from you and we ensure will keep maintain our service to be more outstanding.Once again, thank you so much and we look forward to have your next reservation in our property.Best Regards,Hotel Management
by A verified traveler
Posted 23 Jul 2024 on Hotels
Comment from Hotel Management
25 Jul 2024 by Gian, Hotel Management
Dear Jearieca,Thank you for sharing your positive experience at Pakons Prime Hotel!We're glad to hear that you found our good room. It's great to know you enjoyed your staycation in Pakons Prime Hotel TangerangWe hope you had a memorable stay with us and look forward to welcoming you back in the future.Sincerely yours,Gianesa Tarigan Front Office ManagerPakons Prime Hotel Tangerang
by A verified traveler
Posted 26 Dec 2023 on Hotels
Comment from Hotel Management
16 Feb 2024 by Gian, Hotel Management
Dear Our Guest,Warm greetings from Pakons Prime Hotel TangerangThank you very much for your feedback on your recent stay with us.Your feedback is very important to us, and of course it will be an encouragement for our effort for further improvement.We are very sorry to know that this was not a completely satisfactory stay for you, due to the list of inconveniences that you faced. Please accept our sincere appologies for all the shortfalls that affected your satisfaction during your visit.We certainly look forward to have the oppurtunity to welcoming you back again on your visit back again on your future visit in Tangerang.Kind RegardsGianesa Tarigan Front Office ManagerPakons Prime Hotel Tangerang
by A verified traveler
Good value for money
Posted 14 Dec 2023 on HotelsFamily trip, 2 rooms (507, 508) Dec 2023. Rooms spaceous, bigger than expected, clean. Bed and bath linnen clean, no stains. Barhroom nice, full ammenities (even a razor). Good water presure, and really hot water quickly. Good restaurant, extensive breakfas with many chices. Rooftop lounge with view over river and airport in the distance. Only issue: airconditioning in 1 room was not cooling enough.
by A verified traveler
You can improve
Posted 30 Aug 2023 on HotelsWhen you open the door, there is a bad smell coming from the closet.
The bathroom ceiling was leaking all the time. Looking at the attached picture, all the water is dripping from the top.
Cleaners did not replenish toilet supplies.
Everything else was fine. So my rating is average.
Comment from Hotel Management
18 Sep 2023 by Gian, Hotel Management
Dear Our Guest,Warm greetings from Pakons Prime Hotel TangerangThank you very much for your feedback on your recent stay with us.Your feedback is very important to us, and of course it will be an encouragement for our effort for further improvement.We are very sorry to know that this was not a completely satisfactory stay for you, due to the list of inconveniences that you faced. Please accept our sincere appologies for all the shortfalls that affected your satisfaction during your visit.We certainly look forward to have the oppurtunity to welcoming you back again on your visit back again on your future visit in Tangerang.Kind RegardsGianesa Tarigan Front Office ManagerPakons Prime Hotel Tangerang
