Ratings based on 344 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Novotel assures
Posted 20 May 2024 on HotelsAfter checking into another hotel and finding it filthy (I wont be using OYO ever again) the predictable standards of a chain like Novotel were just what I needed. Veey good price with a pool and very clean. Not the greatest location.
Comment from Hotel Management
4 Jun 2024 by Chris, Hotel Management
Dear Mrs. Joanna,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our clean and comfort facilities. We are also glad that our price valued, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
by A verified traveler
Posted 10 Jan 2024
Always remember what you pay and what you getting is important . but good hotel for all .
Comment from Hotel Management
14 Jan 2024 by Chris, Hotel Management
Dear Mr. Faisal,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality.And I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
22 Feb 2024 by Christiaan, Hotel Management
Dear Mr. Bilal,Thank you for having taken the time to share your stay experience with us, and we regret to learn that your stay experience had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests.Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future.We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly.Yours Sincerely, Christiaan JONESGeneral Manager
by A verified traveler
Posted 5 Dec 2023
I liked the relative peace and quiet for such a busy area. I appreciated the look of the room. The gentleman that checked us in was very professional and friendly, a true asset to your hotel.
Comment from Hotel Management
28 Dec 2023 by Chris, Hotel Management
Dear Mr. Derek,Thank you for reviewing your stay at Novotel Jakarta Gajah Mada.We are delighted that you have taken the time to share your appreciation of our room and staff hospitality, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONESGeneral Manager
by A verified traveler
Posted 3 Dec 2023 on Hotels
by A verified traveler
Posted 1 Sep 2023
Comment from Hotel Management
29 Sep 2023 by Christiaan F Jones, Hotel Management
Dear Mr. William,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to write a fantastic review following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager
by A verified traveler
Posted 28 Aug 2023 on Hotels
Comment from Hotel Management
11 Sep 2023 by Christiaan F Jones - General Manager, Hotel Management
Dear Mr./Ms. Mareks,Warmest Greeting from Novotel Jakarta Gajah Mada !Again, we would like to extend our sincerely thank you for choosing us and taking the time to give a fantastic score following your recent stay with us.At Novotel Jakarta Gajah Mada, we take great pride in providing the very highest levels of service to our guests, ensuring each and every need is met. We aim to provide a bespoke service, where our guests can feel at home. I am so pleased we achieved this during your visit.We look forward to welcoming you back for another memorable experience soon.Best Regards,Christiaan F JonesGeneral Manager -
by A verified traveler
Posted 22 May 2023 on Hotels
by A verified traveler
Posted 27 Mar 2023
Overall was okay, there are room to improve especially the basic toiletries, there were no hand towel, shower cap, sanitary waste bag.
Comment from Hotel Management
22 Apr 2023 by Novotel Jakarta Gajah Mada, Hotel Management
Dear Seen Yee, Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am very sorry that you had unnecessary frustration regarding missing toiletries in the room; please allow me to express my sincerest apologies. At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you are sharing your concerns, and it is our hope that you will give us the opportunity to be better to serve you in the near future. Sincerely, Christiaan JONES General Manager
by A verified traveler
Posted 6 Mar 2023 on Hotels
the rooms were large and comfortable but felt it wasn't clean enough. The sofa was very dusty and didn't feel comfortable sitting in it. We weren't in the room much but to sleep so it was fine.
Comment from Hotel Management
24 Mar 2023 by Christiaan JONES, Hotel Management
Dear Bonnie,Thank you for taking the time to tell us about your experience at the Novotel Jakarta Gajah Mada. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel Jakarta Gajah Mada, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Christiaan JONESGeneral Manager
