Ratings based on 79 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Friendly staff and the hotel is in a good location. Works well for a short stay.
Comment from Hotel Management
24 Nov 2024 by Novotel Jakarta Cikini, Hotel Management
Dear Mr/Ms D Dilhan,Thank you for sharing your feedback. We’re thrilled to hear that you had a pleasant stay with us and that our team and convenient location contributed to your experience.We are always striving to provide excellent service and we’re glad we could meet your expectations.We look forward to welcoming you back to Novotel Jakarta Cikini in the future.Warm regards,Riganda TogatoropGeneral Manager
by A verified traveler from Bridesville
Posted 21 Nov 2024
Clean, fancy, excellent buffet. Courteous service.
Comment from Hotel Management
24 Nov 2024 by Novotel Jakarta Cikini, Hotel Management
Dear Mr David,Thank you for staying with us and taking a moment to share your recent experience.We hope you choose to stay with us again and We look forward to welcoming you back.Best regards,Riganda TogatoropGeneral Manager
by A verified traveler
Posted 2 Nov 2024
Staff were so helpful. The room was always clean thanks to the attention to detail from staff.
Comment from Hotel Management
3 Nov 2024 by Novotel Jakarta Cikini, Hotel Management
Dear Mr Guyle,Thank you for your wonderful feedback. We are delighted to hear that you appreciate the cleanliness and the service from our staff. Your kind words motivate our team to continue delivering exceptional service.We hope to welcome you back soon for another great stay.Warm regards,Riganda TogatoropGeneral Manager
by A verified traveler
Posted 1 Aug 2024
The hotel was okay overall and the staff were very welcoming. However, as I have found with some hotels, no information was shared prior to arrival stating that the pool was out of use. Had I been aware of this, I would booked an alternative hotel.
Comment from Hotel Management
4 Aug 2024 by Novotel Jakarta Cikini, Hotel Management
Thank you Mr Colin,Thank you for taking the time to share your experience with us. We’re glad to hear that you found our staff welcoming. We sincerely apologize for the inconvenience caused by the pool being out of use during your stay.We understand how important this facility is to our guests. Your feedback is crucial, and we will ensure that such information is communicated more clearly in the future. We truly hope this experience does not deter you from considering us for future stays, as we would love the opportunity to provide you with a more seamless and enjoyable visit.Thank you again for your valuable feedback.Warm regards,Riganda TogatoropGeneral ManagerNovotel Jakarta Cikini
by A verified traveler
Posted 13 Jul 2024
I like the breakfast very much.
Comment from Hotel Management
15 Jul 2024 by Novotel Jakarta Cikini, Hotel Management
Dear Mr Mohamad,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed our breakfast offerings and found the service from our egg runner, waiters, and chefs to be quick, responsive, and friendly. Your compliments about the butter chicken and sautéed baby potatoes are greatly appreciated. We are especially pleased to hear that our staff provided excellent service during your visit.Your kind words motivate our team to continue delivering outstanding service. We look forward to welcoming you back to Novotel Jakarta Cikini for another enjoyable stay.Warm regards,Riganda TogatoropGeneral Manager
by A verified traveler
Posted 28 Jun 2024
Good location, clean room, friendly staff.
This is one of the environment friendly hotels in Jakarta. They give you free water in the room that are in recycled glass bottle, staying away from using plastic bottles.
However, while everything was great during my last few stays there, there are three things that bothered me a little.
1. The water in the glass bottle
I just could not trust the water nor the bottle. I would have no idea whether the water was filtered correctly and clean enough to drink. And, I would also not know how clean the bottle is. I saw some bottles that were not cleaned.
2. The bathroom has sewer odor that unstoppable. When the bathroom door is closed, you wouldn't smell it much. But as soon as you get in the bathroom, the smell is always there.
3. The street is so narrow that the traffic in the morning or in the evening is heavy. It takes a while to wait for your taxi. I often waited 15 or more minutes after I ordered a taxi to come and pick me up.
Other than the above three, I like the hotel. Their breakfast is good. Their rooms are clean. The staffs are friendly. The location is good. The price is reasonable.
Comment from Hotel Management
1 Jul 2024 by Riganda Togatorop, Hotel Management
Dear Mr. Danny,Thank you for your detailed feedback! We're glad to hear that you appreciated our location, clean rooms, friendly staff, and eco-friendly initiatives like using recycled glass bottles for water. Your support for our environmental efforts means a lot to us.However, we’re truly sorry for the issues you faced. Let us address them:Water Bottles: Your concerns about the cleanliness and safety of our water bottles are important to us. We ensure that our team takes extra steps to verify the cleanliness and proper filtration of the water. Please rest assured that we follow strict guidelines, but we'll review our processes to maintain your trust.Bathroom Odor: We apologize for the unpleasant odor you experienced in the bathroom. This is not the standard we aim for. Our maintenance team already investigate and resolve the issue to ensure our bathrooms meet the highest standards of cleanliness and comfort.Street Traffic: We understand that the narrow street and traffic delays are inconvenient. While we can’t control the traffic, we can assist with better planning for your transportation needs. Our front desk can provide alternative routes or schedule pickups in advance to minimize your waiting time.We’re grateful for your positive remarks about our breakfast, room cleanliness, friendly staff, and reasonable pricing. Your feedback helps us improve, and we look forward to providing you with a more seamless experience on your next visit. If there’s anything else we can do to enhance your stay, please let us know. Thank you again for your valuable feedback!Warm Regards,Riganda TogatoropGeneral Manager
by A verified traveler
Posted 16 Jun 2024
Clean rooms, daily water, good bathroom amenities, breakfast buffet was amazing
Comment from Hotel Management
1 Jul 2024 by Riganda Togatorop, Hotel Management
Dear Mr. Phuong,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the clean rooms, daily water service, and bathroom amenities. It's also wonderful to know that you found our breakfast buffet amazing.We appreciate your kind words and look forward to welcoming you back to our hotel in the future.Best regards,Riganda TogatoropGeneral Manager
by A verified traveler
Posted 29 May 2024
Location and customer service
Comment from Hotel Management
1 Jul 2024 by Riganda Togatorop, Hotel Management
Mr. Clive,Thank you for your feedback regarding our hotel location and customer service. We are delighted to hear that you found our location convenient and that you appreciated our commitment to providing excellent service.We continuously strive to ensure that our guests have a memorable experience with us, and your positive feedback encourages us to maintain our high standards.Should you have any further comments or suggestions, please do not hesitate to reach out. We look forward to welcoming you back to our hotel in the future.Best regards,Riganda TogatoropGeneral Manager
by A verified traveler
Posted 27 May 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Riganda Togatorop, Hotel Management
Dear Mr. Ross,Thank you for taking the time and gave us excellent score!We look forward to welcoming you back to our hotel in the near future.Best regards,Riganda TogatoropGeneral Manager
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
1 Jul 2024 by Riganda Togatorop, Hotel Management
Dear Mr. Denny,Thank you so much for taking the time to provide us with wonderful score.We look forward to welcoming you back to our hotel in the future.Best regards,Riganda TogatoropGeneral Manager
