Ratings based on 261 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Jessica Uekermann, Hotel Management
Dear Answer,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager
by A verified traveler
Posted 2 Oct 2024
This hotel is not far from airport and walkable distance to shopping mall.
Comment from Hotel Management
4 Oct 2024 by Jessica Uekermann General Manager, Hotel Management
Dear valued guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We are very pleased to know that your stay was an enjoyable one. Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica UekermannGeneral Manager
by A verified traveler
Posted 27 Aug 2024
Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Comment from Hotel Management
26 Sep 2024 by Jessica Uekermann General Manager, Hotel Management
Dear Ian,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your review with us.Thank you so much for your kind words! We’re thrilled to hear that you consider our hotel your home away from home in Jakarta. It’s wonderful to know that you enjoyed the cleanliness, food, and the service from our dedicated staff.We hope to welcome you back for another enjoyable stay!Our best regards,Jessica UekermannGeneral Manager
by A verified traveler
Posted 8 Jul 2024
It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get.
It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Comment from Hotel Management
11 Jul 2024 by Jessica Uekermann , Hotel Management
Dear Mr. Kie Ging, Greetings from Mercure Serpong Alam Sutera, jewel in the city! Thank you for taking your valuable time to share your review, especially for choosing our hotel as your residence during your visit in Alam Sutera. We are delighted to know that you had a comfortable stay and convenience with the location. Your comments regarding your experience here has been shared with the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jessica Uekermann General Manager
by A verified traveler
Posted 11 May 2024
The staff were very friendly and call us by our names
Comment from Hotel Management
3 Jun 2024 by Jessica Uekermann General Manager, Hotel Management
Dear James,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to share your positive review with us.We're thrilled to hear that our staff made such a positive impression on you during your stay. Providing personalized service and making our guests feel welcomed and valued is always our top priority.Your satisfaction towards our service will be shared to the entire team to ensure the good service will remain in the future.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,
by A verified traveler
Convenient location
Posted 28 Apr 2024 on HotelsLocation was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night.
Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side.
Overall service was good.
by A verified traveler
Posted 17 Feb 2024
Great location, great amenities. The restaurants and shopping mall just across the road.
by A verified traveler
Posted 16 Oct 2023
near to shopping mall
Comment from Hotel Management
18 Oct 2023 by Jessica Uekermann, Hotel Management
Dear Young Cherlshopper,Thank you for your kind review of Mercure Serpong Alam Sutera. We appreciate your feedback and are delighted to read that you enjoyed the convenience of being near to a shopping mall.At Mercure Serpong Alam Sutera, we strive to make every stay as comfortable and enjoyable as possible. We are committed to ensuring our guests have a memorable experience, and it is rewarding to see that we have met your expectations. Thank you for choosing Mercure Serpong Alam Sutera. It would be wonderful to have you back with us soon! Kind Regards, Jessica UekermannGeneral Manager
by A verified traveler
Posted 26 Sep 2023 on Hotels
Comment from Hotel Management
29 Oct 2024 by Jessica Uekermann General Manager, Hotel Management
Dear Chris,Greetings from Mercure Serpong Alam Sutera, the jewel of the city!Thank you for staying with us during your visit to Alam Sutera and for rating us 10 out of 10. We are thrilled to hear that you enjoyed your stay!We look forward to welcoming you back to our hotel at your earliest convenience.Best regards,Jessica UekermannGeneral Manager
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
29 Oct 2024 by Jessica Uekermann General Manager, Hotel Management
Dear Valued Guest,Greetings from Mercure Serpong Alam Sutera, jewel in the city!Thank you for staying with us during your visit to Alam Sutera and taking the time to rating us.Looking forward to welcoming you back at our hotel hopefully at the soonest time.Our best regards,Jessica Uekermann General Manager
