Ratings based on 376 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Clean, Great staff, great location in Jakarta (so much in the immediate area). The buffet was also great.
by A verified traveler
Posted 12 Nov 2024
Fantastic service
by A verified traveler from Riyadh
Posted 3 Nov 2024
Very nice hotel with very professional staff. There were some problem when checking in but they did a very good job solving it. Mr Raymond Soetrisno was very helpful and professional and solved all problems that we encounter and made our stay super nice. Certainly with that kind of professionalism they made a new customer for Mandarin Oriental.
by A verified traveler from Ft Lauderdale
Posted 21 Oct 2024
by A verified traveler from Leyland
Posted 20 Oct 2024
This hotel is truly a credit to the Mandarin Oriental group the property is flawless but more importantly its staff are world class. Thank you for a great stay.
by A verified traveler
Posted 13 Oct 2024
Excellent staff, first rate hospitality. Fully recommended
by A verified traveler
Posted 12 Oct 2024
Good in overall
by A verified traveler
Posted 28 Sep 2024
Perfect.
Comment from Hotel Management
4 Oct 2024 by Andy, Hotel Management
Dear Dean,It's been a great pleasure to have you staying with us and we are delighted to know that your stay experience has been a wonderful one. All of us are awaiting for your return in the near future. Thank you for being a Fan!Kind regards,Andy Andrew Abram General Manager
by A verified traveler
Posted 18 Sep 2024
Thank you very much, great level of service. Excellent hospitality. Special thanks to Ochi!
Comment from Hotel Management
4 Oct 2024 by Andy, Hotel Management
Dear Selim,Thank you for your fantastic review. As we pride ourselves on delivering world-class hospitality and experiences to all our guests, it was wonderful to hear that the exemplary reception and service extended by my colleagues, especially Ochi made your stay so special and memorable.We look forward to welcoming you back to the hotel very soon.Kind regards,Andy Andrew Abram General Manager
by A verified traveler from Doha
Posted 16 Sep 2024
Comment from Hotel Management
4 Oct 2024 by Andy, Hotel Management
Dear Leslie,Thank you for awarding the hotel a Fantastic rating. We are delighted to know that you enjoyed your experience with us and we look forward to welcoming you back in the near future.Kind regards,Andy Andrew Abram General Manager
