Ratings based on 86 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Aug 2024 on Hotels
Comment from Hotel Management
19 Aug 2024 by Ibis Gading Serpong, Hotel Management
Bapak Henry yang terhormat, Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Ibis Gading Serpong. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Ardhu Dzakaras - Operational Manager
by A verified traveler from Stillwater
Posted 9 Aug 2023
Nice place for stay!
Comment from Hotel Management
30 Aug 2023 by Didi, Hotel Management
Dear Mr. Sumardi,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager
by A verified traveler
Posted 27 Feb 2023 on Hotels
Everything all ok just bath room need fix cos very old
Comment from Hotel Management
1 Mar 2023 by Didi, Hotel Management
Dear Mrs. Nurjanah,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager
by A verified traveler
Posted 20 Feb 2023 on Orbitz
Very friendly staff. Thank you awesome place.
Comment from Hotel Management
1 Mar 2023 by Didi, Hotel Management
Dear Mr. Don,We very much appreciate your comments regarding your stay at the ibis Gading Serpong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jamal MUHAMAD - General Manager
by A verified traveler
Posted 13 Jul 2022 on Hotels
by A verified traveler
Posted 2 Feb 2022 on Hotels
Good
by A verified traveler
Posted 17 Nov 2021 on Hotels
Basic hotel but clean
by A verified traveler
Posted 5 Apr 2021 on Hotels
by A verified traveler
Posted 10 Jan 2020 on Hotels
Tolet is not good maintenance
Comment from Hotel Management
14 Jan 2020 by Jamal Muhamad, Hotel Management
Dear Mr. BoonHeng,
Warmest greetings from Ibis Gading Serpong!
Thank you for giving us feedback and positive scores. We highly value your comment feedback and will improve the maintenance of the toilet utmost to ensure your future visit will be better than before. See you again at Ibis Gading Serpong soon.
Jamal Muhamad - General Manager
by A verified traveler
My stay at Ibis
Posted 10 Dec 2019 on HotelsReally liked it! Clean, comfy, and the in-room massage is really worth it :)
Comment from Hotel Management
17 Dec 2019 by Jamal Muhamad, Hotel Management
Dear Rachel, We thank you for taking the time to rate us during a stay at ibis Gading Serpong. We will share your positive comments with our team members. Thank you and I look forward to welcoming you back to our hotel. Jamal Muhamad - General Manager
