Ratings based on 90 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Big Thumb to Eki
Posted 13 Feb 2023 on HotelsOverall is good. I need to give special award to one of check in counter staff name Eki. he made my stay very comfortable. Very helpful staff.
Comment from Hotel Management
2 Mar 2023 by Santika BSD City Serpong, Hotel Management
Dear Mr. Henry,Warmest greetings from Hotel Santika BSD City – Serpong.Thank you for rating us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. Your comment will be our motivation to provide the best service to our guest. We will maintain and improve the quality of our services and product both in terms of facilities, staff friendliness, and food for all our valued guest to Hotel Santika BSD City.We look forward to welcoming you back to visit BSD City in the future. And ensure that you will have a memorable experience when you return to our hotel.Best Regards,Wanda Arief MahmudGeneral Manager
by A verified traveler
Posted 31 Dec 2022
Hotel tidak dimaintain kebersihannya. Fasilitas tidak dirawat, kamar mandi bau selokan. Pada saat check out, resepsionis meminta 5 star review dan akan difoto. Saya menolak untuk berbohong. Tapi bukan salah staff karena itu permintaan boss atau management nya
by A verified traveler
Posted 7 Dec 2022
by A verified traveler
Posted 22 Sep 2022
Great location. The staff was very welcoming and the buffet breakfast was incredible.
by A verified traveler
Posted 21 Jul 2021
Santika is always great. The staff goes above and beyond to make sure you are welcomed and comfortable.
by A verified traveler
Posted 12 Jan 2020
Closed to mall and a bit noise at night. Sheet not change as requested
Comment from Hotel Management
14 Jan 2020 by Hotel Santika BSD City, Hotel Management
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong
by A verified traveler
Hotel Near BSD City and Teras Kota Shopping Centre
Posted 1 Dec 2019 on HotelsGood hotel near BSD City and teras kota shopping centre. Nice place to stay or transit for a while
Comment from Hotel Management
8 Jan 2020 by Hotel Santika BSD City, Hotel Management
Dear Our Valued Guest,
Warmest greetings from Hotel Santika BSD City – Serpong.
Thank you for writing us and do the review our Hotel in Hotels.com from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us.
We are happy to look forward to welcoming you back with us.
Best Regards,
Management Hotel Santika BSD City – Serpong
by A verified traveler
Posted 13 Nov 2019 on Hotels
by A verified traveler
Ok hotel next to a mall
Posted 26 Oct 2019 on HotelsThe towels, sheets, restroom need to be cleaned properly.
Comment from Hotel Management
18 Nov 2019 by Hotel Management, Hotel Management
Dear Mr. Amir, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong
by A verified traveler
Posted 23 Aug 2019
Comment from Hotel Management
20 Sep 2019 by Management Hotel Santika BSD City – Serpong, Hotel Management
Dear Our Valued Guest, Warmest greetings from Hotel Santika BSD City - Serpong. Thanks for your rating :) We look forward to be able to welcoming you again here at Santika Hotel BSD City. Best Regards, Management Hotel Santika BSD City – Serpong
