Ratings based on 487 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 10 Dec 2024
Richard at front desk was very helpful.
Comment from Hotel Management
11 Dec 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Agha,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 5 Dec 2024
Easy to get around from this location
Comment from Hotel Management
6 Dec 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Austin,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Lim,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler from Punggol
Posted 19 Oct 2024
The hotel is well priced and very convenient, jist next to Emporium Pluit City. Breakfast is nice too.
Comment from Hotel Management
21 Oct 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Kee Leong, Jackie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear ,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 22 Sep 2024
The non smoking rooms smelt like smoke. We booked 3 rooms and all 3 smelt bad and 1 was next to a staff break room so they must be smoking in the break room and the smoke seeps through the vents. Staff are quite responsive when dealing with queries. The room itself was not very clean. I had yellow stains on the pillow cases and red stains on the blankets and when i called house keeping and reception, no one picked up. There was free breakfast though so that was good. Just overall a bit below average and i think you can find a better place.
Comment from Hotel Management
23 Sep 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Marsha,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,
by A verified traveler
Not too pleased with my recent stay!
Posted 4 Sep 2024 on HotelsThe location is great if u need to be in a Mall but thats about it.
On my recent stay, we experienced problems around the upkeep of maintenance & allergen safety.
1. The bed types are very limited, only SMALL DOUBLE or twin. It is really hard to sleep with a small toddler in a small double bed. It needs to be at least a normal sized double bed, not a smaller version of double bed.
2. Got scratched skin / surface damage tear across the right side of my face due to the sharp edge of shower head. I've shown the damage / mark to the receptionist on the same day. Manager on Duty is currently dealing with it after confirming the sharp edge was present. It has been almost 3 weeks & still havent received any confirmed action to solve this. Management need to speed up their efficiency. Not pleased so far, still being kept waiting. Pls get better at respecting your customer time.
3. Peanuts butter need to be closely monitor as it's dangerous for people with severe nut allergy. At times I understand it's difficult to police this but it's a matter of life & death for some people therefore restaurant staff need to be educated more, to take swift action when peanut butter had contaminated other items /knives nearby. It happened many days during my 9 days stay where I had to alert the staff to remove the contaminated knives around peanut butter jar.
Comment from Hotel Management
5 Sep 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Lina,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Not too pleased with recent stay!
Posted 4 Sep 2024 on HotelsThe location is great if u need to be in a Mall but thats about it.
On my recent stay, we experienced problems around the upkeep of maintenance & allergen safety.
1. The bed types are very limited, only SMALL DOUBLE or twin. It is really hard to sleep with a small toddler in a small double bed. It needs to be at least a normal sized double bed, not a smaller version of double bed.
2. Got scratched skin / surface damage tear across the right side of my face due to the sharp edge of shower head. I've shown the damage / mark to the receptionist on the same day. Manager on Duty is currently dealing with it after confirming the sharp edge was present. It has been almost 3 weeks & still havent received any confirmed action to solve this. Management need to speed up their efficiency. Not pleased so far, still being kept waiting. Pls get better at respecting your customer time.
3. Peanuts butter need to be closely monitor as it's dangerous for people with severe nut allergy. At times I understand it's difficult to police this but it's a matter of life & death for some people therefore restaurant staff need to be educated more, to take swift action when peanut butter had contaminated other items /knives nearby. It happened many days during my 9 days stay where I had to alert the staff to remove the contaminated knives around peanut butter jar.
Comment from Hotel Management
5 Sep 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Lina,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Vincent,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
18 Aug 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Shuqi,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
