Ratings based on 481 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Comment from Hotel Management
25 Oct 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Lim,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler from Punggol
Posted 19 Oct 2024
The hotel is well priced and very convenient, jist next to Emporium Pluit City. Breakfast is nice too.
Comment from Hotel Management
21 Oct 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Kee Leong, Jackie,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear ,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 22 Sep 2024
The non smoking rooms smelt like smoke. We booked 3 rooms and all 3 smelt bad and 1 was next to a staff break room so they must be smoking in the break room and the smoke seeps through the vents. Staff are quite responsive when dealing with queries. The room itself was not very clean. I had yellow stains on the pillow cases and red stains on the blankets and when i called house keeping and reception, no one picked up. There was free breakfast though so that was good. Just overall a bit below average and i think you can find a better place.
Comment from Hotel Management
23 Sep 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Marsha,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,
by A verified traveler
Posted 1 Sep 2024
Comment from Hotel Management
2 Sep 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Vincent,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Posted 16 Aug 2024
Comment from Hotel Management
18 Aug 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Shuqi,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 14 Aug 2024
The staff was great and the location very convenient to the airport and for shopping and dining. The view from our 2nd Floor window was terrible. When we open our curtain we're looking at pipes and dirty wall. You could have painted the wall and put some plants to make it look like a patio.
Comment from Hotel Management
15 Aug 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Rudolph,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Holiday Inn Express Jakarta Pluit Citygate
Posted 7 Aug 2024 on HotelsUsed as a base for some work locally comfortable and helpful staff
Comment from Hotel Management
7 Aug 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Rupert,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Holiday Inn Express Jakarta Pluit Citygate
by A verified traveler
Posted 1 Aug 2024
Friendly efficient staff. Plentiful dining choices in the connected mail. Convenient location to Jakarta International Airport.
Comment from Hotel Management
2 Aug 2024 by Holiday Inn Express Jakarta Pluit Citygate, Hotel Management
Dear Rudolph,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,
by A verified traveler
Business trip
Posted 25 Jul 2024 on HotelsHotel is conveniently close to airport good for short stay not recommended for long. Breakfast was average
Comment from Hotel Management
26 Jul 2024 by Holiday Inn Jakarta Pluit Citygate, Hotel Management
Dear Valued Guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,
