Ratings based on 95 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
by A verified traveler
Posted 19 Nov 2024
The hotel was very clean and well-maintained, which made the stay comfortable. The only small issues were the street noise at night and a slightly slow-draining sink. Overall, it was still a pleasant experience.
Comment from Hotel Management
20 Nov 2024 by Ovie Hana, Hotel Management
Dear Rannia,Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appriciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie HanaPR & Marketing Communication Manager
by A verified traveler
Posted 25 Oct 2024
The staff are flexible and helpful
Comment from Hotel Management
29 Oct 2024 by Ovie Hana, Hotel Management
Dear Annie,Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appriciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie HanaPR & Marketing Communication Manager
by A verified traveler
Posted 19 Oct 2024
Simply amazing staff. Everyone at this property is si friendly and helpful. They treated me like family. Room is incredibly comfortable. From bed to beddings to amenities to cleanliness, everything i needed was there for me. I cant stress enough how important it was to find a comfortable room during my business trip. This property is what i higjly recommend to anyone traveling to Jakarta
Comment from Hotel Management
24 Oct 2024 by Ovie Hana, Hotel Management
Dear Mohd Aiman,Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appriciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie HanaPR & Marketing Communication Manager
by A verified traveler
Posted 22 Sep 2024
Check in and out done swiftly. Good variety of food during breakfast. Room is clean.
What we like the most is the location as it was near public transportation that make it possible yo commute almost anywhere.
Comment from Hotel Management
23 Sep 2024 by ovie hana, Hotel Management
Dear Giana,Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appriciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie HanaPR & Marketing Communication Manager
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
23 Sep 2024 by Ovie Hana, Hotel Management
Dear Diana,Thank you for staying with us at Holiday Inn Express Jakarta Matraman. Your support and feedback are geatly appriciated, and we are delighted that you enjoyed your time here. Ensuring your comfort and satisfaction was our priority, and we are pleased to have accomplished that. Thank you for choosing Holiday Inn Express Jakarta Matraman, and we eagerly anticipate your return. Warm Regards, Ovie HanaPR & Marketing Communication Manager
by A verified traveler
Posted 27 Jun 2024
Excellent staff For next trip I would like to stay kind Hotel like this
by A verified traveler
Posted 17 Jun 2024
Staff take to long for service
Comment from Hotel Management
18 Jun 2024 by Ovie Hana, Hotel Management
Dear valued guest,Thank you for staying at Holiday Inn Express Jakarta Matraman and for the reviews given in connection with your experience. It is regrettable that you have not had a perfect stay and we appreciate if you could elaborate more about the details to oviehana.pratiwi@ihg.com, the input that you provide will be a reference for us to improve our shortcomings and also improve the quality of our services. We hope that we still have the opportunity to serve you again and provide a more perfect stay experience.Regards, Ovie Hana PR & Marcomm Manager
by A verified traveler
Posted 5 Jun 2024 on Hotels
Comment from Hotel Management
10 Jun 2024 by Ovie Hana, Hotel Management
Dear Muhammad,Thank you for your recent stay with Holiday Inn Express Jakarta Matraman.We're glad to know that you enjoyed your stay with us.We looking forward to welcoming you again in the future.Regards.Ovie HanaPR & Marcomm Manager
by A verified traveler
Posted 26 May 2024
Not bad but inconvenient for street foods
Comment from Hotel Management
27 May 2024 by Ovie Hana, Hotel Management
Dear Sen,Thank you for your recent stay with Holiday Inn Express Jakarta Matraman.Thank you for your valuable support and taking time to share your lovely experience with us here and thank you for the detail information about our hotel. The pleasure is ours to have made your stay here a comfortable and enjoyable one. Again thank you for choosing Holiday Inn Express Jakarta Matraman and we look forward to welcoming you back soon.Regards.Ovie HanaPR & Marcomm Manager
