Ratings based on 158 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Dec 2024
Over all good
Comment from Hotel Management
24 Dec 2024 by Arief, Hotel Management
Dear Prashanth, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Posted 15 Nov 2024
Super basic hotel. Refused to acknowledge my Gold status benefits because I booked via third party agent. No one helped with luggage. Lifts were super slow. Toilet amenities are minimum - no shower cap or toiletry bags. Will not return
Comment from Hotel Management
21 Nov 2024 by Arief, Hotel Management
Dear Petrus, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we fell short in meeting and exceeding your expectations of an exceptional stay. We are reviewing your comments with our team as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to restore your faith in our hotel. Thank you again for your time and feedback.
by A verified traveler
Posted 5 Oct 2024
Nice area but bit far from central
Comment from Hotel Management
14 Oct 2024 by Arief, Hotel Management
Dear ichiya, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Posted 11 Sep 2024
Dinner at the 5th floor restaurant was below average.
Comment from Hotel Management
16 Sep 2024 by Arief, Hotel Management
Thank you for taking a moment to share your experience. Much appreciate on your feedback regarding food & beverage that we served. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Posted 7 Sep 2024 on Hotels
Comment from Hotel Management
16 Sep 2024 by Arief, Hotel Management
Dear Il Ryong, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Hotel near airport
Posted 16 Aug 2024 on HotelsStaff were very friendly and helpful. Facility new and in good condition.
Comment from Hotel Management
18 Aug 2024 by Arief, Hotel Management
Dear Valued Guest, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Posted 11 Aug 2024
Nice and clean hotel. Staff very attentive and excellent service
Comment from Hotel Management
11 Aug 2024 by Arief, Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Posted 6 Aug 2024
Excellent staff, super friendly, especially the kitchen staff at the restaurant. Super clean hotel would definitely recommend to everyone
Comment from Hotel Management
11 Aug 2024 by Arief, Hotel Management
Dear Khurram, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Posted 2 Aug 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Arief, Hotel Management
Dear FATT JONG, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
by A verified traveler
Posted 29 Jul 2024 on Hotels
Comment from Hotel Management
30 Jul 2024 by Arief, Hotel Management
Dear Ho Kee, Thank you for taking a moment to share your experience. I am happy to hear you found the overall stay to your liking. We look forward to welcoming you back to our hotel in the not too distant future!
