Ratings based on 295 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
Not so good, it's not seems hotel at all. Just average.
by A verified traveler
Posted 30 Jun 2024
Great place. Very handy to the larger malls nearby. Room on the 45th floor had great views
by A verified traveler
Posted 29 Jun 2024
Location inside the mall was very convenient for shopping, food, and transportation. Staff was very professional and kind as always. Highly recommend this hotel.
by A verified traveler
Posted 22 Jun 2024
The scenery from the window was splendid.
by A verified traveler
Posted 30 Sep 2023
it was a good and comfortable stay
Comment from Hotel Management
12 Oct 2023 by joe, Hotel Management
Cheers!Dear Mr. Raghukumar ,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,General Manager
by A verified traveler
Convenient with nice staffs
Posted 2 Jul 2023 on HotelsThe hotel was super convenient located in the mall. I stayed there for almost 2 weeks. Easy access to get some foods and easy to go anywhere in the city.
Staffs were super nice, friendly and helpful.
The hotel needs to fix the water shower. It turned cold and hot during shower on its own. Overall iam very satisfied with my stay.
Comment from Hotel Management
4 Jul 2023 by Joe, Hotel Management
Cheers!Dear Valuable Guest,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler
Posted 13 Jun 2023
방안에 개미가 너무 많았음 ㅠㅠㅠ
Comment from Hotel Management
22 Jun 2023 by Joe, Hotel Management
Cheers!Dear MinJoung,Thank you for taking the time to post your review here on Expedia. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern regarding the ant in the room and we already take the necessary action for better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler from Tarzana
Posted 19 Feb 2023
Harris Suites is best for business travelers. It’s strategically located and other nearby malls are within 10-15 minute walk. fX Sudirman is multipurpose and has many restaurants also so one does not really have to go out to eat. My only concern is that Harris Suites should change its towels - they are worn out already.
Comment from Hotel Management
24 Feb 2023 by Joe, Hotel Management
Cheers!Dear Glenn,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. And regarding your concern, please be assured that I’ve conveyed your comments to our department in charge to follow up for better service and improvementOnce again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler
Posted 31 Jan 2023
Room service was below average, took more than 30 mins to deliver a towel and water, and did not respond again on the ironing board despite informing it will be delivered an hour later.
Comment from Hotel Management
1 Feb 2023 by Joe, Hotel Management
Cheers!Dear Choon Kwang,Thank you for taking the time to post your review here on Expedia. Your feedback is very much appreciated as it helps me in monitoring the service we provide.I’m sorry that your recent stay experience with us wasn’t quite up to your expectations and that we didn’t have the opportunity to address the above matters while you were here.Please be assured that I’ve conveyed your comments to our department's concern about better service and improvement.Once again thank you for being our guest. I hope you’ll consider staying with us again on your next trip to Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
by A verified traveler
Posted 20 Nov 2022 on Hotels
Comment from Hotel Management
21 Nov 2022 by Joe, Hotel Management
Cheers!Dear Valuable Guest,Thank you very much for your valuable comments on Expedia regarding your stay at Harris Suites fX Sudirman Jakarta. It is always a pleasure to receive positive feedback about the hotel's ambiance, food quality, our friendly services, and also the beautiful view that we offer. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Once again thank you very much for sharing your valuable impression and we look forward to welcoming you back with another memorable experience at HARRIS Suites fX Sudirman Jakarta.Harrisly yours,Grandi SumeitroGeneral Manager
