Ratings based on 411 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Dec 2024
Front desk service still bad due to lack of staff. Waited long time to check in and check out, only one staff is servicing and staff cannot speak English much. The hotel mgmt prefer to do local travellers business rather than oversea.
Comment from Hotel Management
18 Dec 2024 by Lalu Aswadi Jaya - General Manager , Hotel Management
Dear Mr. / Ms. Kok Chor,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 1 Dec 2024
Great room
Comment from Hotel Management
3 Dec 2024 by Lalu Aswadi Jaya - General Manager, Hotel Management
Dear Mr. David,Thank you for your rating regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive the feedback from our guest. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 22 Nov 2024
Good hotel with friendly staff. However, housekeeping service and amenities lower tham expectation. They ran out of iron & ironing boards. They offered to iron but staff took more than 2 hours to accomplish a simple task of ironing 1 shirt. Had a meeting to attend and got the shirt back at the last minute.
They had some large government event due to which they got very busy but it was all pre-planned so they should have been better prepared.
Also, the area around the hotel is not quite walkable. Even crossing the street to other side is quite a challenge and requires walking a long loop.
Comment from Hotel Management
27 Nov 2024 by Lalu Aswadi Jaya - General Manager, Hotel Management
Dear Mr. Hardik,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 19 Nov 2024
Great hotel, very helpful staff and amazing food.
Comment from Hotel Management
27 Nov 2024 by Lalu Aswadi Jaya - General Manager , Hotel Management
Dear Ms. Sharon,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
by A verified traveler from Jeddah
Posted 17 Nov 2024
Very convenient for attending nearby exhibitions
Comment from Hotel Management
27 Nov 2024 by Lalu Aswadi Jaya - General Manager , Hotel Management
Dear Mr. Jean Philip,We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
by A verified traveler
Posted 11 Sep 2024 on Hotels
by A verified traveler
Posted 10 Sep 2024
nothing can do around the place
by A verified traveler
Posted 9 Sep 2024 on Hotels
For sure the worst hotel I have tried so far in Indonesia. Only upside is the short distance to exhibition. Seems they know thats why ppl stay there, and therefor dont care about service or quality.
Room service is very poor. I got Pasta Alfredo without chicken...
But worst of all was the Lounge Restaurant in the ground floor. DONT EAT THERE!!
We brought business partners and it was simply embarrasing.
by A verified traveler
Posted 29 Aug 2024
Hotel contacted to rush for check in before 6pm even-though my booking is confirmed via expedia.
Check-in me smoking room where I booked non-smoking and the whole room is very smelly.
I was greeted with small Cockroaches
by A verified traveler
Posted 24 Jun 2024
Very good
Comment from Hotel Management
31 Jul 2024 by Lalu Aswadi Jaya - General Manager, Hotel Management
Dear Our Valued GuestWe very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Lalu Aswadi JayaGeneral Manager
