Ratings based on 279 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Dec 2024
It’s very close to access to the stadium and Senayan city mall by walk. In Jakarta, traffic is so hard and crowd. It’s very convenient to get to the each place by walk.
The facility and room is good. On the other hand, the operation is not so good.. I had to wait 30mins to check in…
by A verified traveler from Sg Buloh
Posted 23 Nov 2024
Very good hotel near Bung Karno
by A verified traveler
Posted 25 Oct 2024
by A verified traveler
Posted 9 Oct 2024
Excellent in every area. K22 open air bar on 22nd floor has great view of Jakarta. Easy walk to shopping mall. Gym and pool are very nice.
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 23 Sep 2024
Great hotel
Excellent breakfast & service
Beds very comfortable
Great hotel restaurant house of Yuen
Caters for vegetarians
by A verified traveler
Posted 8 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by Dinda Dinanty, Hotel Management
Dear Chee,Thank you for your positive feedback! We’re thrilled to hear that you were satisfied with our service. Our team strives to provide the best experience for our guests, and your kind words motivate us to keep improving. We look forward to welcoming you back soon!Warm regards,Dinda DinantyAssistant Front Office ManagerFairmont Jakarta
by A verified traveler
Beautiful hotel
Posted 24 Aug 2024 on HotelsGreat Service , comfy bed and pillows
Comment from Hotel Management
21 Sep 2024 by Dinda Dinanty, Hotel Management
Dear Valued Guest,Thank you for your positive feedback! We’re thrilled to hear that you were satisfied with our service. Our team strives to provide the best experience for our guests, and your kind words motivate us to keep improving. We look forward to welcoming you back soon!Warm regards,Dinda DinantyAssistant Front Office ManagerFairmont Jakarta
by A verified traveler
Posted 6 Jul 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Dinda Dinanty, Hotel Management
Dear Tistha,Thank you for taking the time to share your experience at Fairmont Jakarta. We are elated to learn that your visit was an enjoyable one.We truly appreciate the trust that you have placed in us, we hope to be of your service again at the soonest.Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta
by A verified traveler
Posted 27 Jun 2024 on Hotels
Comment from Hotel Management
11 Jul 2024 by Dinda Dinanty, Hotel Management
Dear Gerry,Thank you for taking the time to tell us about your experience at the Fairmont Jakarta. I am sorry that your experience did not meet your expectations. In this opportunity, please allow me to express my sincerest apologies. At Fairmont Jakarta, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you for sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Dinda F. DinantyAssistant Front Office ManagerFairmont Jakarta
