Ratings based on 292 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024 on Hotels
Ideal location for project based locally
by A verified traveler
Posted 27 Apr 2024 on Hotels
by A verified traveler
Posted 22 Feb 2024
Nice place
by A verified traveler
Posted 7 Oct 2023
The hotel is dirty and cockroach is everywhere in the room. It is dusty too.
Comment from Hotel Management
9 Oct 2023 by Ayub Zailani , Hotel Management
Dear Mr/s RudiThank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply apologize for the inconvenience you experienced during your visit, specifically regarding the cleanliness of your room and the presence of cockroaches.Your comments are taken very seriously, and we want to assure you that this is not the standard of service we aim to provide. We have immediately alerted our housekeeping team to thoroughly inspect and clean the affected room. Additionally, our pest control team has been contacted to address the issue of cockroaches to prevent any future occurrences.We understand how important a clean and comfortable room is for our guests, and we are committed to making the necessary improvements to ensure this does not happen again in the future. Your feedback is valuable to us, as it helps us identify areas in need of improvement.We would like to extend our sincere apologies for falling short of your expectations during your stay. If you decide to give us another opportunity in the future, we promise to provide you with a much-improved experience.Once again, thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with a more pleasant stay.Warm regards,Ayub Zailani General Manager
by A verified traveler
Posted 5 Oct 2023
- many ants
- doorbell broken
- The first room had no security latch
- sink tap has scoliosis
- only 2 pillows
- aircon is directly in front of the bed
- weak breakfast selection
- only one toilet roll (2PLY!)
- only two bath towels (no hand/face towel)
For a 4 star hotel…terrible
Comment from Hotel Management
9 Oct 2023 by Ayub Zailani , Hotel Management
Dear Mrs SteveThank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly value guest input, as it helps us continuously improve our services.We are genuinely sorry to hear about the inconvenience you experienced during your stay, particularly regarding the presence of ants in your room and the absence of a door latch. Your comfort and satisfaction are of utmost importance to us, and we apologize for falling short of your expectations.Rest assured, we have taken immediate action to address the ant issue in your room and have implemented measures to prevent such occurrences in the future. Additionally, we will thoroughly inspect and rectify any missing or malfunctioning door latches to ensure the safety and security of our guests.Please accept our sincere apologies for any inconvenience you encountered. We would appreciate the opportunity to make it up to you on a future visit. If you decide to stay with us again.Thank you again for your feedback, and we hope to welcome you back soon to provide you with a more comfortable and enjoyable experience.Warm regards,Ayub ZailaniGeneral Manager
by A verified traveler
Posted 15 Mar 2023 on Hotels
by A verified traveler
Posted 26 Jan 2023
Clean and friendly staff.
Comment from Hotel Management
12 Feb 2023 by Muhaimin, Hotel Management
Dear Mr. Mak Rummy,Warmest greeting from ASTON Pluit Hotel & Residence Jakarta.Thank you for visiting, scoring and review about us.We are happy to hear, that you were happy during stay with us.We have share you review to all our team members and we would be happy if we could welcoming you in the near future.Thank you and have a great day.Best regards,Muhaimin Ramza.CHAGeneral Manager
by A verified traveler
Posted 19 Feb 2020 on Hotels
Every are good
by A verified traveler
Posted 10 Nov 2019 on Hotels
by A verified traveler
Just ok
Posted 8 Nov 2019 on HotelsNot nearly as nice as it appears in photos. Nothing is really walkable in the area and the only real attraction is the shopping mall. Hotel was dated and bathroom was really awkward with a shade over a glass wall.
Bed was decently comfortable.
Would only stay here if business required it. Not for couples/holiday.
