Ratings based on 376 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Nov 2024
Very convenient for walking to malls, restaurants, train station, and the MONAS monument. Eke was very helpful at the front desk
Comment from Hotel Management
14 Nov 2024 by Author, Hotel Management
Dear Shawn,
Thank you for choosing ARYADUTA Menteng and for your positive feedback! We are delighted to hear that you found our location convenient for accessing nearby malls, restaurants, and attractions such as the MONAS monument. We also appreciate your kind words about Eka; we strive to provide excellent service and will ensure your compliments are shared with our team.
On your next visit, we would like to recommend you to try out our Japanese Restaurant Shima, and also our award winning Italian restaurant, Ambiente Ristorante. Both restaurant have been reknown for the cuisine authenticity curated by our own experienced Chefs.
We look forward to welcoming you back in the future.
Warmest regards,
Sesta Wadya Mukti
Front Office Manager
by A verified traveler
Posted 11 Nov 2024
I just love this hotel and have some so for over ten years. It is a second home for me and my family. It is safe, affordable and an utter delight. The sushi in Ambient... You have to try it.
Comment from Hotel Management
13 Nov 2024 by Author, Hotel Management
Dear Jonathan,
Thank you for choosing ARYADUTA Menteng and for your wonderful feedback! We are thrilled to hear that our hotel has become a second home for you and your family over the past decade. Your appreciation for our commitment to safety and affordability means a great deal to us. We are also delighted that you enjoy the sushi at Ambiente it is indeed a favorite among many guests.
On your next visit, we would like to recommend you to try out our Japanese Restaurant Shima, The restaurant have been reknown for the cuisine authenticity curated by our own experienced Chefs.
Thank you once again for sharing your experience with us and We look forward to welcoming you back in the future.
Warmest regards,
Sesta Wadya Mukti
Front Office Manager
by A verified traveler
Posted 30 Oct 2024
Good property, average service.
House keeping response is very slow.
Phones labels in the rooms dont work unless you know the extension to dial
Comment from Hotel Management
31 Oct 2024 by Author, Hotel Management
Dear Smith,
Thank you for your feedback regarding your recent experience. We are pleased to hear that you found our property to be satisfactory. However, we sincerely apologize for the slow response from housekeeping and the issues with the phone labels in the rooms. Your concerns are important to us, and we will address these matters promptly to enhance our service quality. We appreciate your input and hope to provide you with a better experience in the future.
Warmest regards,
Sesta Wadya Mukti
Front Office Manager
by A verified traveler
Posted 29 Oct 2024
The Hotel is good.
The staff very well dressed.
But very low energy. The staff appear not motivated to offer services.
Th Restaurant staff seemed better in customer service but still average when i compare with other cities i travel.
The house keeping takes very long to respond. Room telephones that don't work unless you know the extensions off head.
I had just arrived from Dubai where i stayed in a 3 star where the service exceeds Arya Duta.
I do my workshops in Arya Duta in other cities - the energy to serve customers with a smile is very low.
Comment from Hotel Management
31 Oct 2024 by Author, Hotel Management
Dear Smith,
Thank you for your feedback regarding your recent stay at ARYADUTA. We appreciate your positive remarks about the hotel and our staff's appearance. However, we are concerned to hear about your experience with the energy and motivation of our team, as well as the delays in housekeeping response and issues with room telephones. Your observations regarding the restaurant staff and comparisons to other locations are invaluable to us. We strive to provide exceptional service across all our properties, and we will address these concerns with our management team to ensure improvements are made. We value your loyalty as a workshop host at ARYADUTA in other cities, and we hope to enhance your future experiences with us.
Thank you once again for your valuable feedback and we hope to welcome you back soon.
Warmest regards,
Sesta Wadya Mukti
Front Office Manager
by A verified traveler
Posted 4 Oct 2024
Comment from Hotel Management
18 Oct 2024 by Sesta, Hotel Management
Dear Tom,Thanks for your 5-star review! We sincerely appreciate your feedback. We look forward to welcoming you back soon.
by A verified traveler
Posted 2 Aug 2024
Comment from Hotel Management
18 Oct 2024 by Sesta, Hotel Management
Dear Abdul,Thanks for your 5-star review! We sincerely appreciate your feedback. We look forward to welcoming you back soon.
by A verified traveler
Posted 26 Jul 2024
by A verified traveler
My fave stay in Jakarta
Posted 23 Jun 2024 on HotelsExcellent value but the hotel bars no longer offer hotel guests the happy hour privilege
by A verified traveler
Posted 12 Mar 2024
It is great to say any more.
by A verified traveler
Needs updating and more cleaning
Posted 7 Mar 2024 on HotelsThe hotel WAS a 5-star hotel but it has run down into a 3-star hotel. The pool
was dirty and then closed. The rooms were dated and the hotel could be cleaner. The air conditioning does not have a thermostat so it is difficult to control the room temperature.
