Ratings based on 40 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
3 May 2024 by Eki Ahmad Zaki General Manager, Hotel Management
Dear Mr Abdallah,Thank you for your feedback , we look forward to welcoming you back in the future.Thank You.Sincerely,Eki Ahmad ZakiGeneral Manager
by A verified traveler
Posted 18 Dec 2023
Comment from Hotel Management
13 Feb 2024 by Eki Ahmad Zaki General Manager, Hotel Management
Dear Mrs Natalie,Thank you for taking the time to tell us about your experience at Arion Suites Hotel Kemang. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies regarding your booking experience.At Arion Suites Kemang, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Eki Ahmad ZakiGeneral Manager
by A verified traveler
Old hotel need a help
Posted 26 Aug 2023 on HotelsWe stayed at this hotel 15 years ago and this place was great. But last week, we can see that the hotel is running down and this is based on few things. Toilet seat is stained & water running all night to fill up the tank, leak at the shower water also drip all night, the wash basin don't get clean properly, if you sit on the toilet you can see the edge is black with mould. The safety box has no power, so unuseable. The lobby has loads of mosquitos. There is no hand towels, towels provided show wears (used to be white now is grey). The good thing about this place is staff are friendly and helpful. Location is great.
by A verified traveler
Breakfast need to be upgrade
Posted 7 Jan 2020 on HotelsEverything was perfect..I stay there in the beginning of December 2019 about 6 nights and I also spent the New Year’s Eve there also..
The minus thing about the hotel is the breakfast..every days is the same menu
Comment from Hotel Management
12 May 2022 by Hotel Management, Hotel Management
Dear Mr Eri,
Greetings from Park Regis Arion Kemang Jakarta, Thank you for choosing our hotel as your preferred stay, we do apologized for the inconvenience things during your stay. We thank your for your comment and we will do our best to improve our service on your next arrival stay. Looking forward to welcoming you again at Park Regis Arion Kemang Jakarta.
by A verified traveler
Posted 7 Nov 2019 on Hotels
by A verified traveler
Posted 12 Sep 2019 on Hotels
A decent hotel in Kemang. Nice small rooftop pool is definitely the highlight (although they never had poolside towels, so worth taking a towel from your room). The gym equipment needs updating. Superior room was decent size and had everything required for a comfortable stay.
Comment from Hotel Management
12 May 2022 by Hotel Management, Hotel Management
Dear Mr Mikolaj,
Greetings from Park Regis Arion Kemang Jakarta, Thank you for choosing our hotel as your preferred stay, we do apologized for the inconvenience things during your stay. We thank your for your comment and we will do our best to improve our service on your next arrival stay. Looking forward to welcoming you again at Park Regis Arion Kemang Jakarta.
by A verified traveler
Posted 11 Sep 2019
by A verified traveler
Norm's Saturday Night.Out.
Posted 26 Aug 2019 on HotelsVery well run hotel close to Irish bar where I watched 2 Rugby matches and 2 Football matches and saw Liverpool trounce Arsenal.
by A verified traveler
Posted 27 Jul 2019
by A verified traveler
Posted 21 Jul 2019
Easy check in & great costumer service /stuffs,the only had problem when checked out @4am calling for bellhop /front desk no one answering to help us with 7 luggage until we at the lobby .but overall everything was great .. thank u
