Ratings based on 10 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
5 Nov 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear Mr/Ms Ceri,Thank you for taking your time to write your experience pertaining to your recent stay at our hotel.We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities.Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest.Looking forward to welcoming you back on your next return.We HeART You,
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
3 Jul 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear Hang Peng,We would like to thank you for your time to share your feedback.It was with a heavy heart we read about your feedback, we do strive to give every guest an excellent service but clearly we failed to meet your expectation.Your concern about our service had been taken up with our management, and we will make the necessary amends and assuring you of the best possible service for your future visit.Looking forward to welcoming you back on your next return.We HeART You,
by A verified traveler
Posted 30 May 2024 on Hotels
Comment from Hotel Management
1 Jun 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear You,Thank you for taking your time to write your experience pertaining to your recent stay at our hotel.We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities.Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest.Looking forward to welcoming you back on your next return.We HeART You,
by A verified traveler
Posted 23 May 2024 on Hotels
Comment from Hotel Management
1 Jun 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear EikoWe would like to thank you for your time to share your feedback.It was with a heavy heart we read about your feedback, we do strive to give every guest an excellent service but clearly we failed to meet your expectation.Your concern about the service had been taken up with our management, and we will make the necessary amends and assuring you of the best possible service for your future visit.Looking forward to welcoming you back on your next return.We HeART You,
by A verified traveler
Posted 24 Mar 2024
Clean hotel with very friendly and helpful staff. Recommend the hotel restaurant's breakfast, which has a good selection of western and local food options.
Only downside is the property is a bit far from shops. Even going to the convenience store requires a motor bike ride.
Comment from Hotel Management
1 Apr 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear Mr Rudy,Thank you for taking your time to write your experience pertaining to your recent stay at our hotel.We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities.Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest.Looking forward to welcoming you back on your next return.We HeART You,
by A verified traveler
Posted 21 Feb 2024
Nice breakfast options! Staffs are really friendly!
Comment from Hotel Management
29 Feb 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear Kai Lin,We would like to thank you for your time to share your feedback.It was with a heavy heart we read about your feedback, we do strive to give every guest an excellent service but clearly we failed to meet your expectation.Your concern about the sound level had been taken up with our management, and we will make the necessary amends and assuring you of the best possible service for your future visit.Looking forward to welcoming you back on your next return.We HeART You,
by A verified traveler
Well decorated!
Posted 31 Jan 2023 on HotelsI was staying on the studio 28 rooms ehich is great with lots of window. Unfortunately the view was constructions during my visit but hopefully it gets better in the future because i love the hotel. My only complain is the floor drain inside the shower was not maintained during my stay with lots of hair thus all of the water flood the rest of the room once you end showering. The breakfast is great with ala carte options and buffet drinks fruit and snacks. I would love to come back again once all my issues solved.
Comment from Hotel Management
9 Feb 2023 by Karmelita, Marcom Coordinator, Hotel Management
Dear YohanesThank you for taking your time to write your experience pertaining to your recent stay at our hotel. We're glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities. Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest. Looking forward to welcoming you back on your next return. We HeART You,
by A verified traveler
No está céntrico pero buena zona
Posted 7 Jun 2024 on HotelsBuen
Habitación buena
Baño incómodo y pequeño pero hay de todo
Buen desayuno
by A verified traveler
Snyggt och trevligt
Posted 1 May 2024 on HotelsTrevligt och fint hotell i centrala Jakarta. Schysst rooftopbat. Men det fanns dock ingenting inom promenadavstånd. Taxi nödvändigt till allting. Det är visserligen nog standard i Jakarta, men ovant för mig som europé.
Comment from Hotel Management
1 Jun 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear Spoon,Thank you for taking your time to write your experience pertaining to your recent stay at our hotel.We’re glad to learn that you had a wonderful journey with us as well as enjoyed our hotel ambiance and facilities.Our guests comfort is our utmost priority, therefor we strive to provide the excellent service and facilities to our guest.Looking forward to welcoming you back on your next return.We HeART You,
by A verified traveler from London
Posted 21 Feb 2024
밤늦게까지 호텔이 울리게 음악듣는 사람들 때문에 잠을 잘 못잤어요. 밤에는 좀 조용히 시켜야 할듯.
Comment from Hotel Management
29 Feb 2024 by ARTOTEL Casa Kuningan, Hotel Management
Dear Mr Kwang Suk,We would like to thank you for your time to share your feedback.It was with a heavy heart we read about your feedback, we do strive to give every guest an excellent service but clearly we failed to meet your expectation.Your concern about the sound level had been taken up with our management, and we will make the necessary amends and assuring you of the best possible service for your future visit.Looking forward to welcoming you back on your next return.We HeART You,
