Ratings based on 57 Verified Reviews

3.6 out of 5
70% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 8 Dec 2024
Comment from Hotel Management
10 Dec 2024 by Ledya Shelfy, Hotel Management
Dear Bapak / Ibu Iqbal Aji Tri,Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Salam sehat, Ledya Shelfy Hotel Manager
3 out of 5
by A verified traveler

It's a budget hotel.

Posted 28 Dec 2023 on Hotels
Overall, the room disappointed, it is located exactly on the pilar of the building, so there is no ceiling.. The hotel is a budget hotel.
Comment from Hotel Management
10 Feb 2024 by Ledya Shelfy, Hotel Management
Dear Mr / Mrs Kekeu,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Ledya ShelfyHotel Manager
5 out of 5
by A verified traveler

Posted 31 Mar 2020 on Hotels
Comment from Hotel Management
9 Oct 2020 by Renaldi Soeriawidjaja, Hotel Management
Dear Mr / Mrs Chinedu, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Renaldi Soeriawidjaja Hotel Manager
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Dec 2019 on Hotels
4 out of 5
by A verified traveler

Worth To Stay

Posted 22 May 2019 on Hotels
quite clean, great location. Worth to stay
Comment from Hotel Management
31 May 2019 by Renaldi Soeriawidjaja , Hotel Management
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Renaldi Soeriawidjaja Hotel Manager
5 out of 5
by Hans

This traveler left a rating score only Posted 4 Jan 2018 on Hotels
3 out of 5
by A verified traveler

Posted 24 Feb 2017 on Hotels
Don't bother to include breakfast service it's definitely not worth it. Hotel is good enough for a short stay
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Kelapa Gading Hotel

Posted 8 Feb 2017
Central to everything that you need if you want to stay at Kelapa Gading. Will stay there again in future. Although house keeping took all my breakfast vouchers and binned them by mistake. Breakfast was poor. Poorly presented and not enough food available. Otherwise for the package price I cannot complain.
5 out of 5
by A verified traveler

Convinient and worth the money

Posted 31 Oct 2016 on Hotels
The service is quick, the room is clean, got free wifi, and the hotel serve free parking lot also.
Comment from Hotel Management
23 Nov 2016 by General Manager, Hotel Management
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Bogank Serpiyadi Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Near to big malls

Posted 17 Nov 2015
Just walk in distance to big malls around the special Jakarta district area.
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