Ratings based on 47 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
Great service, staff were kind, room was clean and beautiful, especially my room was so cute! One of my favorite hotel and definitely want to come back again.
by A verified traveler
Needs some repair
Posted 7 Jan 2024 on HotelsProperty needs some repair. Very basic. Nowhere to hang towels as towel rack broken and hanging off. No face washer. No hand towel. The view is not what is advertised as there are buildings obstructing the view of the fort. Don't book for the view. If you want a good view of fort go to Lal Garh a 2 minute walk away that has a roof top restaurant. Food was good. Laundry service good. Otherwise comfortable stay once the heater was working (had to ask 3 times). Hot water unreliable.
by A verified traveler
Posted 21 Apr 2023
Enjoyed my stay here. Very friendly staff. I actually arrived very late at night, thanks to Indian Railways and someone from the hotel came to meet me at the station and drove me to the hotel. This was amazing service and such a relief for me as I was incredibly tired. We even completed check-in the next morning so I could sleep first! The hotel is perfectly situated, good air-conditioning in the room, and very spacious. They also arranged for me to travel to Jodhpur so I could catch my onward flight to Delhi. I would certainly recommend staying here for a visit to Jaisalmer.
Comment from Hotel Management
22 Apr 2023 by Dilip Singh , Hotel Management
Thank you so much
by A verified traveler
Posted 23 Feb 2023
Hi,
The property looks good in pictures but little different once you get in the rooms. Rooms are still good to stay for a night or two, but the owner of the this Pleasant Hotel doesn’t know what customer service is. Had the most horrible and uniquely bad customer service with all my years of traveling. Me and my partner were travellers from Canada and booked a room at their hotel for 3 nights. When we checked in our friend’s parent’s (over 70 age) needed to rest until their flight time which was in 2 hours. So we took them to our room booked at this hotel, but the owner didn’t like this and told me to get out of the property as we will not allow anyone except the 2 guests booked. I explained him the situation that they are old and they are here only for 2 hours. He was very adamant on kicking us out. It seemed like he took it on his ego. He said no hotel in the world allows anyone else except the guests booked. We have travelled to many countries and many cities, never seen anything to what he claims. I almost laughed because just couple nights ago me and my partner stayed for few hours at a different hotel in Jaiselmer where my friends were staying. They clearly didn’t had problem with guest’s friend so not sure where this guy bringing his facts from. In the end I had to apologize and beg him to not kick us out as I didn’t want to cause any inconvenience to the elderlies. But I knew I could definitely leave a review on what happened there.
by A verified traveler
Posted 17 Feb 2023
Very friendly staff, quick to resolve issues. Room and bed was very comfortable. Quick and easy check in.
Already recommended to my friends who will be visiting in few days. 👍👍👍👍👍👍
Comment from Hotel Management
17 Feb 2023 by Dilip Singh , Hotel Management
Thank you so much
by A verified traveler
Posted 15 Feb 2023
A really excellent and affordable stay - located just outside the fort with beautiful views of it from the rooftop restaurant. Only a 10-15 minute walk from the fort as well. The food at te restaurant was excellent; there are limited breakfast options but an extensive list of lunch/ dinner items. The room we stayed in was clean and well/decorated. It was on the smaller side but this wasn’t an issue for us.
We coupled our stay with the camel safari offered by the hotel and it was excellent - I highly recommend it! You sleep under the open stars directly on cots on the dunes (not in tents). This wouldn’t suit someone who likes a little luxury but is perfect for anyone looking for a less touristy and unique experience.
The staff went above and beyond to make our stay seamless, from a 4:30am complimentary pick up at the train station to options on what to see in the city.
Comment from Hotel Management
17 Feb 2023 by Dilip Singh , Hotel Management
Thank you so much
by A verified traveler
Posted 1 Feb 2023
by A verified traveler
Posted 12 Apr 2022 on Hotels
by A verified traveler
Posted 31 Dec 2021
The neds were not conortable, bathrooms were not clean and hot and cold water was not working..
by A verified traveler
Posted 25 Nov 2021 on Hotels
