Ratings based on 126 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
There we no shops nearby.for small everyday items. I needed a tuk tuk, but to be fair I do have mobility issues.
Comment from Hotel Management
18 Nov 2024 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Guest,"Thank you for taking the time to review us! Your feedback is invaluable in helping us improve our services and maintain the high standards we set. We look forward to hosting you again soon and ensuring you have another great experience. Safe Travels!"
by A verified traveler
Posted 8 Nov 2024
This is definately not a 4 star hotel. It is dirty. There is no bar as it says on the website. The window in the room was fasten shut with a piece of metal and 2 screws. The smoke room was filthy and had cobwebs and dust on the seats. The bedsheets did not get changed in 9 days we where there. The kitchen did not look the cleanest. In between the 2nd and 3rd floor. There is a floor that is disgusting and we saw the kitchen staff carrying food down from it. The hotel has buildings on 3 sides of it. One is still a building site. You can hear the coachs blowing horns all night and the tones from the railtrack that is directly infront of the hotel blowing day and night. Some staff are working in clothes that i can only imagine the last time they where washed. The taxi service in the lobby. The rep looks at you and thinks how much he can extort from you. The possatives. It is cheap and a roof over your head. The aircon although noisy works very well. But has a pipe hanging out of the ceiling into a gallon can to drain it. Definately not a 4 star by any standards
Comment from Hotel Management
12 Nov 2024 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Sir,Thank you for taking out your valuable time to give us feedback. We are deeply sorry to hear that your experience at our hotel fell short of your expectations. We take all guest feedback seriously and are currently looking into the issues you have encountered. We assure you that appropriate action will be taken to address the problems you have faced. We understand how frustrating it can be to have a bad experience and we hope that you will give us another chance to provide you with the quality service you deserve. We would be honoured to welcome you back in the future and make it right. Wishing you safe travels.
by A verified traveler
Posted 26 Oct 2024
Good location to get to / from railway station and metro. Value for money. Decent breakfast. Everything is a little tired and could be cleaner. The bed was great; I slept quite well. Good shower. Generous size rooms with all the extras like slippers, tea, kettle, fridge, shower gel, toothbrush. For what I paid, I really can't complain.
Comment from Hotel Management
29 Oct 2024 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Guest,Thank you for the wonderful review! Your feedback is truly appreciated as this will help us serve you even better. We wish you all the best and look forward to meeting you again. Wishing you safe travels!
by A verified traveler
Posted 22 Jun 2024 on Hotels
The hotel is a little tired, but this was made up in experience but the friendliness and expertise of the staff..nothing was too much trouble.
Comment from Hotel Management
4 Jul 2024 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Sir/Madam,Thank you for staying at Vesta Hotels! Your feedback is truly appreciated as this will help us serve you better. We wish you all the best and look forward to meeting you again. Safe Travels!
by A verified traveler
Posted 30 Mar 2024
The hotel was okay overall, but we changed room twice due to poor WiFi and Air conditioning. Only saw two cockroaches!
Comment from Hotel Management
3 Apr 2024 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Guest,Thank you for taking out your valuable time to give us feedback. We are sorry for not being able to have met your expectations. This said, you can be well assured that every issue that has been raised by you is being taken very seriously and will be remedied with urgency. We would like to apologize once again for the inconvenience and do hope you will give us another chance to be of service to you. Wishing you safe travels!
by A verified traveler
Posted 13 Mar 2024
Nice place
Comment from Hotel Management
19 Mar 2024 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Guest,Thank you for the 5 star review!! Your feedback is truly appreciated and motivates us to serve you even better. We are indeed very grateful for your patronage and look forward to welcoming you again soon. Safe Travels!
by A verified traveler from Redmond
Posted 30 Dec 2023
Comment from Hotel Management
2 Jan 2024 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Guest,Thank you for taking out your valuable time to give us feedback. We greatly value your patronage and look forward to seeing you again soon.Wishing you safe travels.
by A verified traveler
Posted 17 Dec 2023
Nice hotel,too bad I got the room with the mattress (room 512)which should of been tossed 2’years ago, maybe the hotel manager/ and or CEO should sleep for three nights on it then refund my money? I might as well mention the hot water isn’t available at all times. Shame on you guys!
Comment from Hotel Management
28 Dec 2023 by Management, Vesta Hotels and Resorts, Hotel Management
Dear Ms Joanna,Thank you for taking out your valuable time to give us feedback. We are sorry for not being able to have met your expectations. This is certainly not the standards being maintained and offered at Vesta Hotels and we are truly apologetic for your experience. This said, you can be well assured that every issue that has been raised by you is being taken very seriously and will be remedied with urgency. We would like to apologize once again and do hope you will give us another chance to be of service to you. Wishing you safe travels!
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
4 Dec 2023 by Management, Vesta Hotels and Resort, Hotel Management
Dear Sir,Thank you for staying at Vesta Hotels! Your feedback is truly appreciated as this will help us serve you better. We wish you all the best and look forward to meeting you again. Safe Travels!
by A verified traveler
Posted 1 Nov 2023
Bathroom needed abit more of a clean
Comment from Hotel Management
4 Dec 2023 by Management, Vesta Hotels and Resort, Hotel Management
Dear Sir,Thank you for staying at Vesta Hotels! Your feedback is truly appreciated as this will help us serve you better. We wish you all the best and look forward to meeting you again. Safe Travels!
