Ratings based on 43 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Nov 2024
Diggi is a beautiful oasis in the frenetic hustle of Jaipur’s Pink City. You feel like they are looking out for you like family. Our huge room had a wonderful private courtyard and marble and endless beauty everywhere. I wouldn’t stay anywhere else!
by A verified traveler
Posted 1 Mar 2024
Excellent hospitality service, large comfy rooms, Royal Indian heritage splendor, gardens and lawns , outdoor area , excellent food choices and service , great Wifi and TV in room services. Right in the center of Jaipur City !! Tourist Paradise !!!!
Comment from Hotel Management
7 Jun 2024 by Hotel Diggi Palace, Hotel Management
Dear Mahendra,Hello from Diggi Palace, Jaipur!We're so happy to hear that you had a great time with us! It's wonderful to know that you enjoyed our hospitality, rooms, and everything else. We're glad you liked our heritage vibe, gardens, and food options, as well as our WiFi and TV services. Thanks for your kind words, and we can't wait to see you again soon!Best wishes,Reservation Team,Diggi Palace, Jaipur
by A verified traveler from Chicago
Posted 5 Jan 2024
It was quite cold when we stayed there (January). We asked for help to get the heater in the room to work and no one ever came to assist us. (We never got it to work.) My husband was told that there were blankets in the closet.
Comment from Hotel Management
8 Jun 2024 by Hotel Diggi Palace, Hotel Management
Dear Joanne!Greetings from Diggi Palace, Jaipur We are sorry to hear about your experience with the heater during your stay in January. Your feedback is important to us, and we will address this issue with our team to ensure it does not happen again. Your feedback helps us improve our services for future guests. We hope to welcome you back in the future for a better experience.Warm regards, Reservation Team, Diggi Palace - A Luxury Heritage Hotel ,Jaipur
by A verified traveler
Bumpy ride... although worked out in the end
Posted 3 Jan 2024 on HotelsBooked our stay based on the majority positive reviews, and website images. Be prepared - the Diggi is nothing like what you see in the images on this site. Cons: no green lawns, all burnt soil, piles of dirty laundry on view, and the condition of main areas are majorly run down. It's clear that while the Diggi was once an awesome, historic property, due to its sprawling size and age, it is desperately in need of renovations. Especially the left wing rooms, which are dirty, with dank furniture, moth eaten curtains / rugs, and reminded me of a highway Super 8 motel or hostel (not the 5 star hotel we'd paid for). Distraught and disgusted after first night, we tried to switch hotels, but everything booked solid in high season. That said, after speaking with management, voicing our complaints, and changing rooms THREE times, we were placed in a gorgeous room right above the lobby. That room featured a spacious marble bathroom, nice furniture, and a fabulous garden terrace. It really, really matters which room you get there. For the pros, the staff is like a family, super sweet and kind, once you get into their rhythm. However, be prepared that this hotel is run-down, faded, and it REALLY matters which room you get. While location is great, and we can totally handle (and often enjoy) hotel quirks, we wouldn't book here again, nor is it worth the money paid. Hope whoever is controlling this property can invest back into it, because it could be so much better.
Comment from Hotel Management
8 Jun 2024 by Hotel Diggi Palace, Hotel Management
Dear Bree!Greetings from Diggi Palace, Jaipur Thanks for your detailed feedback. Sorry for the inconveniences during your stay. We appreciate your understanding. It's great to hear you found our staff friendly. Your comments will help us improve. We look forward to welcoming you back.Warm regards, Reservation Team, Diggi Palace - A Luxury Heritage Hotel ,Jaipur
by A verified traveler from Chicago
Posted 2 Jan 2024
Comment from Hotel Management
8 Jun 2024 by Hotel Diggi Palace, Hotel Management
Dear Joanne!Greetings from Diggi Palace, Jaipur Thank you for your glowing 10-star review! We're thrilled you had a fantastic stay and enjoyed our facilities. Your feedback means a lot and motivates us to keep delivering exceptional service. We can't wait to welcome you back soon! Warm regards, Reservation Team, Diggi Palace - A Luxury Heritage Hotel, Jaipur
by A verified traveler
Disgraceful
Posted 24 Dec 2023 on HotelsExtremely disappointing experience. Without any prior warning, the hotel turned into the venue for a public Christmas market and concert. It was so loud that every window in the hotel complex from reception to our room was rattling. Completely unacceptable for the significant cost per night. Typical opportunists trying to making a buck hosting an event while continuing to take hotel bookings knowing the guests’ experience would be compromised. Pathetic.
Comment from Hotel Management
8 Jun 2024 by Hotel Diggi Palace, Hotel Management
Dear Jack!Greetings from Diggi Palace, Jaipur We are truly sorry to hear about your disappointing experience at our hotel. Your feedback is valuable to us, and we apologize for the inconvenience caused by the Christmas market and concert. Your feedback is valuable, and we'll use it to improve our services. We hope to welcome you back in the future for a better experience.Warm regards, Reservation Team, Diggi Palace - A Luxury Heritage Hotel ,Jaipur
by A verified traveler
Posted 27 Nov 2023 on Hotels
by A verified traveler
Posted 14 Nov 2023 on Hotels
Lovely setting but impersonal
by A verified traveler
Posted 26 Aug 2023 on Hotels
Comment from Hotel Management
14 Oct 2023 by Hotel Manager, Hotel Management
Dear Daniela,Greetings!Greetings! It was our pleasure to welcome you on board and give us a chance to provide you with our Hospitality. Thank you for your valuable feedback (rating) and for evincing that we care and provide the best of services.We're delighted you enjoyed your stay, and we look forward to hosting you again for more adventures in the heart of this beautiful Pink city, Jaipur.Warm RegardsDiggi Palace - a luxury heritage hotel, Jaipur
by A verified traveler
Posted 9 Jan 2020 on Hotels
We had a wonderful time at Diggi Palace, although it was very pricy. The food was good as well, and the staff friendly. The palace was beautiful.
