Ratings based on 48 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Shalom Mashiri, Hotel Management
Dear Joe, We’re delighted to hear that you enjoyed your stay at the resort and are already looking forward to your next visit!
by A verified traveler
Posted 19 Jul 2024
The property was very dated and did not have any of the listed amenities available. It's was cold and desolate. Empty off all but a few workers. Some were incredibly helpful while others did not seem too care about the customers. I will not recommend this place to anyone. We went with our family and had to leave early because it was so cold and they refused to provide blankets or any kind of heat. Will be filling a report with my credit card company.
Comment from Hotel Management
25 Aug 2024 by Shalom Mashiri, Hotel Management
Dear Anthony,I'm truly sorry to hear that your stay with us did not meet your expectations. Your experience is far from what we strive to provide, and I apologize for any discomfort and inconvenience you encountered.We take your feedback seriously and will be looking into the issues you've raised regarding the amenities and the service. It's concerning to hear that you were not provided with adequate heating or blankets, and I assure you this will be addressed with our team to prevent it from happening again.I understand your disappointment, and I’m sorry that this experience led you to leave early. If you would be open to it, I’d like the opportunity to discuss this further with you and see if there's anything we can do to make amends. Please feel free to reach out to us directly.Thank you for bringing this to our attention.Best regards,Shalom MashiriLittle Switzerland Resort
by A verified traveler
3 star hotel
Posted 4 May 2024 on HotelsWe had a 3 night stay at Little Switzerland. The room was spacious with a patio but a little dated, the carpet was lumpy with the underfloor heating only working in parts. The bathroom was clean and spacious with a jacuzzi style bath but had a rather low end metal wash hand basin.
Location is excellent with lovely hikes/ walks.
Evening dinners were very good , nice selection with fair service. Poor selection .choice and service at breakfast time.
Comment from Hotel Management
13 May 2024 by Shalom Mashiri, Hotel Management
Good day Lorraine, Thank you for taking the time to provide us with feedback on your recent stay at Little Switzerland. We're glad to hear that you enjoyed the spaciousness of your room, our prime location, and the evening dinners. However, we regret that certain aspects of your stay did not meet your expectations.We appreciate your comments regarding the room condition and breakfast service. We are continually working on updating our facilities and services to enhance our guests' experiences. Your specific points on the carpet, underfloor heating, and wash basin will be reviewed by our maintenance team for improvements.We also note your concerns about the breakfast service and selection. This feedback is invaluable as we strive to improve our offerings and ensure that all meals, especially the first of the day, are satisfying and enjoyable for our guests.Thank you once again for your review. We hope to welcome you back in the future and provide a more seamless and enjoyable experience.
by A verified traveler
Posted 25 Apr 2024 on Hotels
Comment from Hotel Management
29 Apr 2024 by Shalom Mashiri - Assistant General Manager, Hotel Management
Thank you for taking the time to complete the survey about your experience at Little Switzerland Resort and for staying with us. We appreciate all feedback about the experience that we provide our valued guests. We look forward to welcoming you back at Little Switzerland Resort again soon.Yours in hospitality,Shalom MashiriAnd the Little Switzerland Resort team
by A verified traveler
Posted 18 Apr 2024
Excellent location but the main swimming pool needs to be refreshed
Comment from Hotel Management
29 Apr 2024 by Shalom Mashiri - Assistant General Manager, Hotel Management
Thank you for your feedback. We're glad to hear that you enjoyed our excellent location! We appreciate your comments regarding the main swimming pool and are currently planning improvements to enhance this area. We aim to provide a top-notch experience for all our guests, and your input is invaluable in helping us achieve that goal. We look forward to welcoming you back soon and hope you'll enjoy the refreshed facilities on your next visit.
by A verified traveler
Little Switzerland Resort
Posted 5 Feb 2024 on HotelsSuch a lovely place to visit. Friendly staff all round, excellent service. The whole resort very neat and clean. Food was good. Overall a pleasant and relaxing stay with beautiful views of the Drakensburg mountains. Comes highly recommended.
Comment from Hotel Management
16 Mar 2024 by Shalom Mashiri - Assistant General Manager, Hotel Management
Good day, Thank you very much for this lovely Review, we will pass it on to the rest of the team!
by A verified traveler
Posted 4 Feb 2024 on Hotels
Comment from Hotel Management
16 Mar 2024 by Shalom Mashiri - Assistant General Manager, Hotel Management
Dear Elrese,Thank you for taking the time to complete the survey about your experience at Little Switzerland Resort and for staying with us. We appreciate all feedback about the experience that we provide our valued guests. We look forward to welcoming you back at Little Switzerland Resort again soon.Yours in hospitality,Shalom MashiriAnd the Little Switzerland Resort team
by A verified traveler from Guelph
Posted 29 Jan 2024
Comment from Hotel Management
16 Mar 2024 by Shalom Mashiri - Assistant General Manager, Hotel Management
Dear John,Thank you for taking the time to complete the survey about your experience at Little Switzerland Resort and for staying with us. We appreciate all feedback about the experience that we provide our valued guests. We look forward to welcoming you back at Little Switzerland Resort again soon.Yours in hospitality,Shalom MashiriAnd the Little Switzerland Resort team
by A verified traveler
Posted 14 Jan 2024 on Hotels
by A verified traveler
Posted 10 Jan 2024 on Hotels
