Ratings based on 103 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 2 Nov 2024
Paid extra to get a room with terrace to find out terrace is facing a construction site with noise going on all day. Staff unhelpful to move me.
Comment from Hotel Management
6 Nov 2024 by Cristina Taboada
Guest Experience Manager, Hotel Management
Dear Mr. Raed,Thank you for taking the time to share your feedback.We regret to hear that your experience with the terrace view and the accompanying construction noise did not meet your expectations. Our hotel is located in a dynamic area of Dubai, and while this gives our guests access to many of the city's attractions, it can also mean unforeseen external activities, such as construction, that are beyond our control.We apologize for any inconvenience you may have experienced due to the room cleanliness and overall hotel condition. Our aim is to always provide immaculate accommodations and we will reinforce our housekeeping protocols to ensure our high standards are upheld.We are sorry that you felt our staff was not as helpful as you expected when requesting to change rooms. Guest satisfaction is paramount to us, and we will review your comments with our team to enhance our guest service procedures.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Cristina TaboadaGuest Experience Manager
by A verified traveler
Posted 1 Nov 2024
Good
Comment from Hotel Management
2 Nov 2024 by Cristina Taboada
Guest Experience Manager, Hotel Management
Dear Raghav, Thank you very much for your kind feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina TaboadaGuest Experience Manager
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 22 Aug 2024 on Orbitz
Clean and friendly
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Dear Sam, Thank you very much for your kind feedback.It brings us immense joy to hear about your satisfactory stay at Occidental Al Jaddaf.We are delighted that you appreciated the pristine cleanliness of our rooms, the exceptional condition of our hotel, and the attentive service provided by our team. Our commitment to offering a comfortable and enjoyable stay is reflected in our modern amenities, from the rooftop swimming pool with its panoramic views of the Dubai skyline to our diverse culinary offerings in our restaurants serving traditional Spanish to international and Lebanese cuisines.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina TaboadaGuest Experience Manager
by A verified traveler
Posted 18 Aug 2024
Hotel has cockroaches. Its hard to sleep at night. It was hard to spend 3 nights.
Comment from Hotel Management
20 Aug 2024 by Cristina Taboada Guest Experience Manager, Hotel Management
Dear Adnan,Thank you for taking the time to share your feedback.We are extremely troubled to hear about your concerns regarding the presence of pests and the impact it had on your rest. We uphold the highest standards of cleanliness and hygiene, and have a comprehensive pest control program to ensure our guest's comfort and well-being. We will address this issue with utmost urgency and thoroughness.We are also concerned that our hotel's condition did not meet your expectations. Our aim is to provide a comfortable and visually pleasing environment for all our guests, and we regret that we fell short in this instance.We hope that you will return in the future for a more enjoyable stay. Kindest regards,Cristina TaboadaGuest Experience Manager
by A verified traveler
Posted 14 Jul 2024
by A verified traveler
Posted 13 Jul 2024
the hotel is nice and big. the hotel has good Facilty with good condition , all are ok but the internet speed is slow unfortunately .
Comment from Hotel Management
15 Jul 2024 by Cristina Taboada Guest Experience Manager, Hotel Management
Dear Naser,Thank you for your review.We are sorry that some aspects of your stay did not meet your expectations. Nonetheless, we appreciate your comments regarding the internet speed and are looking into ways to improve connectivity to ensure our guests can always stay connected with ease.We are delighted that you enjoyed the hotel's facilities and overall condition, which are maintained to the highest standard to provide a comfortable and memorable experience for our guests.Finally, it is great that you appreciated our exceptional service. Our team works tirelessly to ensure that every guest feels valued and cared for throughout their stay. Although the location was not explicitly mentioned in your review, we take pride in our central location, close to Dubai Creek and easy access to various areas of the city, which many of our guests find advantageous.We hope to welcome you again in the future. Best regards,Cristina TaboadaGuest Experience Manager
by A verified traveler
Posted 1 Jul 2024
Very nice and economical stay 5 star for us
Comment from Hotel Management
2 Jul 2024 by Cristina Taboada Guest Experience Manager, Hotel Management
Dear Ms. Daniel, Thank you very much for your kind feedback.We are truly pleased that your stay at Occidental Al Jaddaf was marked by satisfaction across several aspects of our service and facilities. It is great that you found the cleanliness of your room, the overall condition of our hotel, and the level of service provided to be exemplary. While you rated room amenities slightly lower, we take pride in offering well-appointed rooms with features such as air conditioning, Smart TV, complimentary Wi-Fi, and a fully-equipped bathroom, aiming to provide a comfortable and convenient stay for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina TaboadaGuest Experience Manager
by A verified traveler
Beautiful and very recommended
Posted 18 Jun 2024 on HotelsBeautiful and so clean and nice environment
Comment from Hotel Management
20 Jun 2024 by Cristina Taboada Guest Experience Manager, Hotel Management
Dear Hussain, Thank you very much for your kind feedback.We are thrilled to learn that the cleanliness of our rooms, the condition of Occidental Al Jaddaf, and the service provided met your expectations and contributed to a memorable experience. Your satisfaction with the comfort of your room is particularly pleasing to us, as our team strives to create a welcoming and enjoyable environment for all our guests.Your positive remarks are greatly appreciated and serve as a wonderful testament to our dedication to delivering exceptional hospitality. It is indeed our goal to not only meet but exceed the expectations of our valued guests.We look forward to welcoming you back for another memorable experience.Best wishes,Cristina TaboadaGuest Experience Manager
by A verified traveler
Posted 17 Jun 2024
Reasonable
Comment from Hotel Management
20 Jun 2024 by Cristina Taboada Guest Experience Manager, Hotel Management
Dear Gina,Thank you for your positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future occasion.Best regards,Cristina TaboadaGuest Experience Manager
