Ratings based on 991 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Limon
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Paola Chaves, Hotel Management
Dear Trohy!Thank you so much for taking the time to share your rating with us.We are truly grateful for your feedback. Any suggestions or details to help us improve are always welcome, as we strive to offer the best experience possible. We hope to have the pleasure of welcoming you back soon!Regards!
by A verified traveler from Brentwood
Posted 18 Nov 2024
EVERYTHING WAS GREAT BUT WE WENT WITHOUT LEARNING OF THE MONSSON RAIN SEASON. COULDN'T DO ANYTHING OR USE ANY AMENITY BUT STAFF WAS ALL GREAT AND BURGER AT BAR WAS BEST I'VE HAD.
Comment from Hotel Management
19 Nov 2024 by Paola Chaves, Hotel Management
Dear Thomas!Thank you so much for your wonderful feedback!We’re delighted to hear that you enjoyed your stay with us, even during the rainy season.It’s great to know that our indoor amenities made your visit special, and we’re especially proud that you found our bar’s hamburger to be the best you’ve ever had! Your kind words inspire us to continue providing exceptional experiences for our guests.We hope to welcome you back soon, perhaps during a sunnier season, so you can fully enjoy everything our resort has to offer. Safe travels, and see you again!
by A verified traveler
Posted 18 Nov 2024
Very nice staff
Comment from Hotel Management
19 Nov 2024 by Paola Chaves, Hotel Management
Dear Paul!Thank you so much for your kind words and for giving us the highest rating possible!We're thrilled to hear that you enjoyed our setup. Your feedback motivates us to keep delivering the best experience for our guests. We hope to welcome you back soon!Regards!
by A verified traveler
Posted 15 Nov 2024
Na
Comment from Hotel Management
16 Nov 2024 by Crocs Resort and Casino., Hotel Management
Dear RakeshThank you for taking the time to rate your recent stay with us.We noticed your rating and would love to understand if there’s anything we could have done better during your visit.We hope to have the opportunity to welcome you back and provide an even better experience in the future. Regards.
by A verified traveler from Long Branch
Posted 13 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Paola Chaves, Hotel Management
Dear Bruce!Thank you very much for taking the time to leave us a this great rating!We truly appreciate your support and are delighted to hear that you had an excellent experience during your stay with us.We look forward to welcoming you back for another wonderful stay in the future!Best regards
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
10 Nov 2024 by Paola Chaves, Hotel Management
Dear Rabia!Please be assured that we have made every effort to rectify the situation and provide appropriate follow-up.We truly value your feedback and hope that you will give us another opportunity to deliver an exceptional experience in the future.Regards!
by A verified traveler
Posted 10 Nov 2024
The staff here are really accommodating and try very hard to make sure you are happy with your stay.
Comment from Hotel Management
10 Nov 2024 by Paola Chaves, Hotel Management
Dear Haley!Thank you very much for your positive feedback, we are delighted to hear that your stay met your expectations.We are very happy to provide quality service that makes your holiday unique and memorable!Kind regards!
by A verified traveler
Posted 15 Oct 2024
Property was beautiful. We wish that it would have been a little more lively. No one was in the night club. Food and coffee where a little pricey
Comment from Hotel Management
16 Oct 2024 by Paola Chaves, Hotel Management
Dear Charles!Thank you for your kind comments and for taking the time to share your thoughts with us. We're delighted to hear that you enjoyed the beauty of our property! We also appreciate your feedback regarding the evening entertainment and pricing. Being located in a highly touristic area can sometimes affect certain aspects, but we strive to offer the best possible experience for our guests.Please know that we take all suggestions seriously and will certainly look into ways to enhance these areas for the future. We hope to have the pleasure of welcoming you back and providing an even better stay.Regards!
by A verified traveler from bonaire
Posted 12 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Paola Chaves, Hotel Management
Dear Candice!We appreciate your visit and your feedback is very important to us as it helps us improve every day.At Crocs Resort, we value the preference you have with us and we try to make every experience unique and wonderful.Regards!
by A verified traveler
Posted 5 Oct 2024
All inclusive options would be great
Comment from Hotel Management
5 Oct 2024 by Crocs Casino Resort., Hotel Management
Dear Manuel.Thank you for your feedback is very impostant for us.While we do not offer all-inclusive options, we are pleased to provide a variety of excellent amenities and dining options that I’m sure you will enjoy. Our restaurantsare designed to make your stay as comfortable and enjoyable as possible.If you have any specific requests or need assistance with planning your stay, please don’t hesitate to let us know.We look forward to welcoming you!Best Regards!
