Ratings based on 1,430 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
by A verified traveler
Posted 27 Nov 2024
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by A verified traveler
Posted 27 Nov 2024
Everything was good. The only bad part in my opinion is that the bathtub should be more clean or renovated
by A verified traveler
Posted 27 Nov 2024
It was good
by A verified traveler
Posted 26 Nov 2024
Took my shoes off and sat on the bed only to have dust bunnies then appear on bed. Only one of 2 elevators worked and, at one point both were not functioning- 2x I had to take the steps to the 5th floor. Also had to have my room key replaced 3 times. The last time the front desk clerk told me to wake up my sister to open the door from inside (security escorted me up to my room after the 2nd key replacement didn’t work). No comp breakfast as was listed online.
Comment from Hotel Management
27 Nov 2024 by General Manager, Hotel Management
Dear Catherine,Thank you for taking the time to share your review. We're disappointed to hear about your recent stay with us, and we appreciate you bringing these matters to our attention so we can take corrective measures. We hope you consider giving us another chance in the future to change perceptions.Yours in hospitality,Jason Penkacik,General Manager.
by A verified traveler
Posted 26 Nov 2024
Manager was very rude upon arrival. Night staff was rude about letting you in a door that you couldn’t open with your key card
Comment from Hotel Management
26 Nov 2024 by General Manager, Hotel Management
Dear Keshia,Thank you for sharing your thoughts with us. We are disappointed you had concerns with our service, and we will review your comments internally to ensure we are consistently providing the best experiences possible for our guests. Your feedback is appreciated, as it helps us continually improve, and we hope you will consider returning the next time you visit the area.Yours in hospitality,Jason Penkacik,General Manager.
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 24 Nov 2024
N
Comment from Hotel Management
25 Nov 2024 by General Manager, Hotel Management
Dear Bierka,Thank you for your feedback! We're glad to hear that your stay was enjoyable. If there's anything we can do to make your next experience even better, please don't hesitate to let us know! We appreciate you choosing us and look forward to welcoming you back soon.Yours in hospitality,Jason Penkacik,General Manager.
by A verified traveler
Posted 24 Nov 2024
by A verified traveler
Posted 23 Nov 2024
Very updated
Comment from Hotel Management
23 Nov 2024 by General Manager, Hotel Management
Dear Jacquelyn,Thank you for your perfect rating. We are happy to hear that you were impressed with our updated property, and we hope to see you again at Wyndham Garden Jacksonville.Yours in hospitality,Jason Penkacik,General Manager.
