Ratings based on 201 Verified Reviews
2.7 Room cleanliness
3.1 Service & staff
2.8 Room comfort
2.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
I paid too much because of the recent hurricane. Going by price was a mistake in my judgment of what I would get.
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We understand that pricing can be affected by circumstances beyond our control, and we apologize for any disappointment you experienced. Your comments are valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
Was grossly overcharged for a room.
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We’re sorry to hear that you felt overcharged for your stay. Please reach out to us directly so we can review your concerns and find a resolution. Your satisfaction is important to us, and we appreciate the opportunity to address this issue.Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
nothing to like
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your honest feedback. We're truly sorry to hear that your experience did not meet your expectations. Your comments are valuable to us, and we would appreciate the opportunity to learn more about your stay. Please feel free to reach out directly so we can make improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
Very poor English, very hard to understand
Floor were filthy
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for bringing these issues to our attention. We apologize for any communication difficulties you experienced and for the cleanliness of the floors. Your feedback is essential, and we will work on improving both our service and housekeeping standards. We appreciate your insights and hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Oct 2024
The room was unclean (hair in the shower, trash on the floor). Too few towels and they were wet. Bedding had an odor and the sheets were too small for the bed. The refrigerator and microwave were ancient and looked dirty.
Also, there were 3 clerks when we arrived. They spoke among themselves but did not interact with me until they wanted my signature.
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the issues you faced during your stay. Cleanliness and service are our top priorities, and it’s clear we fell short in your case. Your feedback regarding the room conditions and the check-in experience is invaluable, and we will address these concerns with our team. Thank you for bringing this to our attention, and we hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Sep 2024
Checked in online, but were told to “Come back in 30 minutes “. perhaps because the police were there. Lobby full of guests. 3 employees behind desk but only one working. Fingernail clippings on furniture.
When getting dressed to leave this morning we noticed that our socks and lower legs were COVERED in fleas. Showed the desk clerk the photos/video and was told “Oh… sorry “. Will never stay at a pet-friendly hotel again, especially this one.
Comment from Hotel Management
23 Oct 2024 by Hotel Manager, Hotel Management
Dear Guest,We are truly sorry to hear about your experience and the numerous issues you encountered during your stay. This is not the level of service we strive to provide. Your feedback regarding the cleanliness and the response from our staff is concerning, and we will address it immediately. Thank you for sharing your experience, and we hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 31 Aug 2024
Comment from Hotel Management
2 Sep 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your 4 out of 5 rating! We're thrilled to hear you had a good experience with us. If you have any suggestions for how we can make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Dirty
Posted 20 Aug 2024 on HotelsHorrible, very outdated, and dirty.
Comment from Hotel Management
22 Aug 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear about your experience and are committed to addressing these concerns. We appreciate your input and will work on making necessary improvements.Sincerely, Hotel Manager
by A verified traveler
Posted 2 Aug 2024
Roaches. Drawers smelled so strobgly of mold and mildew things could not be stored in them. The whole handle/knob of the shoeer was falling off the wall. The mattresses sit on frames that are about 7" too small causing part of the matress to just hang with no support. A/C unit is VERY loud and did not handle cooling the single room well. The pool is closed (it looks abandoned). Ran out of towels. Bedding was dirty on arrival. Room smelled horrible. The barrier between my room and the ajoining room was so thin I could hear their conversations.
Comment from Hotel Management
6 Aug 2024 by Hotel Manager , Hotel Management
Dear Guest,“We sincerely apologize for the discomfort you faced during your stay. We’re currently working on improving the issues you highlighted, including the A/C unit and overall room conditions.”Sincerely, Hotel Manager
by A verified traveler
Posted 22 Jul 2024 on Hotels
Older hotel not kept up very well. Carpet had pet staines and smelled.
Comment from Hotel Management
25 Jul 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback. We're sorry to hear about the issues with the carpet and odor. We appreciate you bringing this to our attention and will address these concerns with our team to improve our maintenance and cleanliness standards.Sincerely, Hotel Manager
