Ratings based on 996 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Property quiet safe and staff are nice and friendly
Comment from Hotel Management
3 Jan 2025 by Director of Operations, Hotel Management
Dear Khanh, We are pleased you enjoyed our safe property and the courteous service provided by our associates. Thank you for the fantastic rating and for taking the time to post your review. We look forward to your next stay at Sawgrass Marriott Golf Resort & Spa.Thank you,Jason AipperspachDirector of Operations
by A verified traveler
Posted 29 Dec 2024
We enjoyed our stay. Quiet and relaxing. We had the most friendly check in staff. She was so kind and helpful. The grounds are nice and well kept. The rooms are a bit older but clean and comfortable. We enjoyed riding our bikes to the local shopping and restaurants. We also really enjoyed the Cabana beach club. No complaints from us.
Comment from Hotel Management
31 Dec 2024 by Director of Operations, Hotel Management
Dear Trisha, We are pleased you enjoyed our relaxing accommodations and excellent amenities, as well as the courteous service provided by one of our front desk associates. Thank you for staying at Sawgrass Marriott Golf Resort & Spa and for your excellent rating. We look forward to seeing you on your next visit.Thank you,Jason AipperspachDirector of Operations
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Director of Operations, Hotel Management
Dear Ceci, Thank you for your kind rating. We are so glad you enjoyed your stay with us at Sawgrass Marriott Golf Resort & Spa. We look forward to seeing you again for another great experience.Thank you,Jason AipperspachDirector of Operations
by A verified traveler
Posted 14 Dec 2024
No hot water. Didn’t matter what time of day. 7th floor, not sure if that was why. Beds were small and very uncomfortable.
Comment from Hotel Management
16 Dec 2024 by Director of Operations, Hotel Management
Dear Brooke, We apologize for the inconvenience you experienced due to the lack of hot water during your stay and regret that you were not satisfied with our beds. We have taken note of your feedback and we will convey this to our team. Thank you for choosing us for your recent visit. We hope you will consider staying with us again.Thank you,Jason AipperspachDirector of Operations
by A verified traveler
Posted 8 Dec 2024
Service and treat towards children its shockingly bad. I wouldn’t recommend to stay here if you have children.
Comment from Hotel Management
10 Dec 2024 by Director of Operations, Hotel Management
Dear Grant, we genuinely apologize for any service issues your children experienced and the inconvenience this caused. We have taken note of your feedback and we will convey this to our team. Thank you for choosing us for your recent visit. We hope you will consider staying with us again.Thank you,Jason AipperspachDirector of Operations
by A verified traveler from Palmyra
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Director of Operations, Hotel Management
Dear Steven, We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. Thank you for rating your stay. We appreciate you choosing our hotel, and we hope you will return for the exceptional experience we are known for providing.Thank you,Jason AipperspachDirector of Operations
by A verified traveler
Posted 11 Nov 2024
Muy buena
Comment from Hotel Management
12 Nov 2024 by Director of Operations, Hotel Management
Dear Raul, We love reading comments like yours, as our goal is to ensure an excellent and memorable experience for every guest. Thank you for staying at Sawgrass Marriott Golf Resort & Spa and for your generous rating. We appreciate you sharing your feedback, and we look forward to seeing you again soon.Thank you,Jason Aipperspach,Director of Operations
by A verified traveler
Posted 4 Nov 2024
ok
Comment from Hotel Management
5 Nov 2024 by director of operations, Hotel Management
Dear Todd, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon. Thank you, Jason Aipperspach, Director of Operations
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by director of operations, Hotel Management
Dear Keysel, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area. Thank you, Jason Aipperspach, Director of Operations
by A verified traveler
Posted 15 Oct 2024
Parking expensive, restaurants expensive. Had to leave early due to hurricane and was refunded with no issues for nights not used.
Comment from Hotel Management
16 Oct 2024 by Director of Operations, Hotel Management
Dear Julie, Thank you for sharing your thoughts with us. We apologize for any inconveniences you encountered during your visit regarding the major hurricane that came through our area. We are committed to continually providing excellent service, even during these very challenging times. We also regret your disappointment with some of our charges. We hope you will consider staying with us again when your travels bring you back to the area.Thank you,Jason Aipperspach,Director of Operations
