Ratings based on 297 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Nice rooms. Large kitchenette.
Comment from Hotel Management
5 Nov 2024 by GM, Hotel Management
Dear Cheryl, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our nice rooms and large kitchenettes were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Brittany Lagassee, GM
by A verified traveler
Posted 30 Oct 2024
Nice, clean property.
Comment from Hotel Management
30 Oct 2024 by GM, Hotel Management
Dear Marcus, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Brittany Lagassee, GM
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
8 Oct 2024 by GM, Hotel Management
Dear Kathleen, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Brittany Lagassee, GM
by A verified traveler
Posted 6 Sep 2024
Comment from Hotel Management
10 Sep 2024 by GM, Hotel Management
Dear Jennifer, It’s wonderful to hear you had a five-star experience with us. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Brittany Lagassee, GM
by A verified traveler
Posted 22 Aug 2024
Always a nice stay.
Comment from Hotel Management
22 Aug 2024 by GM, Hotel Management
Dear MJ, Welcome back! The fact that you are a seasoned traveler who holds our hotel in high regard is not lost on us and is very humbling. Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our patrons. I will share your very nice comments with our team, and I appreciate you taking the time to write a review. Best, Brittany Lagassee, GM
by A verified traveler
Posted 19 Aug 2024
Very nice hotel!!! Convenient
Comment from Hotel Management
20 Aug 2024 by GM, Hotel Management
Dear Rita, We are thrilled to learn you had a lovely stay and enjoyed our beautiful rooms and convenient location. We appreciate you sharing your kind review with us and other travelers. Please visit us again soon. Best, Brittany Lagassee, GM
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by GM, Hotel Management
Dear Paola, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brittany Lagassee, GM
by A verified traveler
Posted 18 Aug 2024 on Hotels
Comment from Hotel Management
22 Aug 2024 by GM, Hotel Management
Dear LaTia, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Brittany Lagassee, GM
by A verified traveler
Posted 17 Aug 2024
Just perfect. Comfortable bed. Everything clean. Nice staff. Good breakfast.
Comment from Hotel Management
18 Aug 2024 by GM, Hotel Management
Dear marcela, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Brittany Lagassee, GM
by A verified traveler
What is wrong with the key card lock?
Posted 16 Aug 2024 on HotelsThe deadbolt didn’t work. The key card lock was sometimes working and sometimes not. Annoying. Event after maintenance came to change the battery. Even the maid couldn’t get it to work. So I had to get a new key card almost every time I went to the room. And the front desk said it must be me who deactivated it. And I know I didn’t. Room 111
Comment from Hotel Management
18 Aug 2024 by GM, Hotel Management
Dear Katie, We appreciate your business and the fact you took the time to share a review. I'm sorry that we weren't able to deliver a more positive experience with the key cards. We hope to host you again should you return to Jacksonville. Sincerely, Brittany Lagassee, GM
