Ratings based on 971 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
We found bedbugs in our room
by A verified traveler
Posted 14 Nov 2024
Awesome
Comment from Hotel Management
17 Nov 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Eddie, It is so wonderful to see that we at the RED ROOF PLUS+ JACKSONVILLE - SOUTHPOINT were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your awesome visit. We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Kamaria RediResponse Specialist, Hotel Management
Hello DeCarlo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ JACKSONVILLE - SOUTHPOINT and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
by A verified traveler
Posted 9 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Nice
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
9 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Emily, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ JACKSONVILLE - SOUTHPOINT and I received your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
8 Nov 2024 by Carla RediResponse Specialist, Hotel Management
Hello Erika, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Jacksonville - Southpoint and I thank you for your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your perfect rating, DeCarlo. The staff at the RED ROOF PLUS+ JACKSONVILLE - SOUTHPOINT and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 31 Oct 2024
The water in the pool was cold. No breakfast
Available
Comment from Hotel Management
9 Nov 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Frank,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ Jacksonville - Southpoint. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience, resulting your 3/5 score. You indicated that you were unsatisfied with cold water in the pool and breakfast not being served. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 29 Oct 2024
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Comment from Hotel Management
8 Nov 2024 by Recordo Rediresponse Specialist , Hotel Management
Hey Melissa,Our staff at the Red Roof Inn PLUS+ Jacksonville - Southpoint and I felt good seeing your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
