Ratings based on 1,107 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 21 Dec 2024
The scooter availability was great!
by A verified traveler from Edmonton
Posted 21 Dec 2024
Enjoyed the property immensely
Your staff was extremely supportive and friendly especially the man at the hospitality desk. Gave perfect advice. Thank you
by A verified traveler from levittown
Posted 20 Dec 2024
Comment from Hotel Management
21 Dec 2024 by James, Hotel Management
Greetings, Rosemary!Thank you for your review! We are glad to hear that you enjoyed your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back soon!
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
18 Dec 2024 by Dacia, Hotel Management
Hi Michael,Thank you so much for your review and stay feedback. We appreciate you taking time to leave us a review. It is so nice to learn you enjoyed your stay. We hope to welcome you back soon.Kind regards,
by A verified traveler
Posted 17 Dec 2024
The hotel was okay. The room doors mostly look like someone tried to break in. The tub had chipped paint everywhere and rust. Parking was horrible, they didn't have enough parking in the garage, and we had to park 3 blocks away in overflow which was in the street. We had pre-paid for parking and breakfast with our reservation and the line for the restaurant was so long we didn't get a chance to get in and eat. I asked for a refund and was told they couldn't help me with that. We had also reserved a water view room and upon arrival they had moved us to city view and charged us an extra $30 for a water view room. Don't know if I would recommend it, especially when they have major events in the area.
Comment from Hotel Management
17 Dec 2024 by Rebecca, Hotel Management
Hello Raysa,Thank you for your feedback and recent stay at Hyatt Regency Jacksonville. We are sorry for your disappointing experience. We will share all feedback with our management team. Feel free to reach out to us on social media channels if you'd like to discuss further. Warm regards,RebeccaGuest Experience
by A verified traveler
Posted 16 Dec 2024
Awesome!
Comment from Hotel Management
17 Dec 2024 by Angela S, Hotel Management
Hello Giovanni, Thank you for choosing to stay with us. We appreciate you taking the time to share your rating and feedback, and we are glad to hear that your stay was wonderful. We are eager to welcome you back for another great stay. Best regards, Angela
by A verified traveler
Posted 15 Dec 2024
Asked for additional blanket several times, received in 1 hour, but not blanket, think cover
Comment from Hotel Management
16 Dec 2024 by Rebecca, Hotel Management
Hello Bakhyt,Thank you for your feedback and recent stay at Hyatt Regency Jacksonville. We are sorry for the issues regarding extra bedding no be provided to you. We will share this feedback with our management team so we can correct these types of issues. It was our pleasure to welcome you, and we hope to see you again soon.Warm regards,RebeccaGuest Experience
by A verified traveler from Lewes
Posted 15 Dec 2024
We loved how close it was to good restaurants
Comment from Hotel Management
15 Dec 2024 by Candace, Hotel Management
Dear Justine!Thanks for taking the time to review your recent stay at our hotel. I'm so glad to hear that you enjoyed the location! Being close to great restaurants really makes the experience so much better. We hope to welcome you back again at Hyatt Regency Jacksonville Riverfront.Warm regards,Candace
