Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2025
This hotel is pretty much it near the cruiseport and the zoo. Otherwise, the area is fairly deserted. Dining options are the Wendys next door or have it delivered. The staff were friendly and helpful. The breakfast was good. The hotel looked clean. There was some traffic noise from the expressway but it wasn't terrible. If I were going on another cruise, this is the place that's the most convenient.
by A verified traveler
Posted 2 Jan 2025
We stay at Holiday Inn Express Blount Island when we cruise out of Jacksonville and love it! The updates to the hotel this time are fantastic.
Comment from Hotel Management
3 Jan 2025 by Manager, Hotel Management
Hello Angie,We're thrilled to hear that you enjoyed your stay at Holiday Inn Express Blount Island and appreciated the recent updates. We strive to provide a comfortable and welcoming experience for all our guests. Your positive feedback is truly appreciated.
by A verified traveler from Sunnyvale
Posted 31 Dec 2024
Comment from Hotel Management
2 Jan 2025 by Manager, Hotel Management
Hello Aswani,We are thrilled to hear that you had a fantastic stay with us! Your satisfaction is our top priority, and we look forward to welcoming you back soon.
by A verified traveler
Posted 28 Dec 2024
The room above us sounded like a herd of elephants and woke us up earlier than would have liked.
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Nikki,We apologize for the disturbance caused during your stay. We would recommend reaching out to our management team for further assistance with any concerns.
by A verified traveler
Posted 27 Dec 2024
Place
Comment from Hotel Management
28 Dec 2024 by Manager, Hotel Management
Hello Rohit,Thank you for sharing your feedback with us. We appreciate your comments and will pass them along to our team for review and improvement. We hope to welcome you back in the future for a better experience.
by A verified traveler
Posted 25 Dec 2024
It is very clean. Everything is available. I enjoy the gym. Breakfast is great.
Comment from Hotel Management
27 Dec 2024 by Manager, Hotel Management
Hello Golden Star,We are delighted to hear that you found our hotel to be clean and well-equipped during your stay. It is wonderful to know that you enjoyed our gym facilities and had a great breakfast experience. We appreciate your positive feedback and hope to welcome you back in the future.
by A verified traveler
Posted 25 Nov 2024
We were given the room by the elevator that is usually a housekeepers storage. Very loud all night. Toilet ran all night. And shower door would not stay closed- installed uneven, so you have to try to hold it closed with foot while showering so not to flood the bathroom. If you let go of it, it would slam open. Bed was comfortable and staff was nice. Also lower level is under construction. Very convenient to port.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Stephanie, We appreciate your feedback about your recent stay with us. Our team is glad to hear you found the bed comfortable and experienced friendly service. We've taken note of your room concerns and will address them accordingly to enhance our guests' experience. We hope to welcome you back for an improved stay in the future.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Nancy,We're thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back in the near future.
by A verified traveler
Posted 12 Nov 2024
The staff was incredibly nice and helpful. However, they work for Holiday Inn, not Orkin. So having roaches in a brand new renovated room was a little off-putting. Their was also hair in the shower and the toilet paper holder was falling out of the wall.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Lisa, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Joe,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience. We look forward to welcoming you back again soon for another enjoyable stay at our hotel.
