Ratings based on 369 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from lockport
Posted 29 Dec 2024
It smelled clean n easy parking
Comment from Hotel Management
31 Dec 2024 by Customer Service, Hotel Management
Meredith, thank you for staying with us at Holiday Inn Express & Suites Jacksonville, an IHG Hotel. We're glad the fresh ambiance and convenient parking made your stay enjoyable. We're looking forward to welcoming you back soon.
by A verified traveler
Posted 23 Nov 2024
Had a couple mishaps but allwas taken care,if needed would stay again
Comment from Hotel Management
25 Nov 2024 by Customer Service, Hotel Management
Jackie, thank you for choosing Holiday Inn Express & Suites Jacksonville. The team is pleased they could resolve the issues you experienced. They look forward to having you back for another visit.
by A verified traveler from CHICAGO
Posted 28 Oct 2024
Comment from Hotel Management
8 Nov 2024 by Customer Service, Hotel Management
Elizabeth, thank you for staying with us at Holiday Inn Express & Suites Jacksonville, an IHG Hotel. We're thrilled you had a wonderful experience and hope to welcome you back soon!
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Customer Service, Hotel Management
Ronald, thank you for choosing to stay with us at Holiday Inn Express & Suites Jacksonville, an IHG Hotel. We're thrilled to see your positive rating and hope your experience met all your expectations. We look forward to welcoming you back in the future.
by A verified traveler
Posted 12 Sep 2024 on Hotels
Comment from Hotel Management
14 Sep 2024 by Customer Service, Hotel Management
Matthew, it seems your experience may not have been as expected. The team is committed to continuous improvement and values all feedback. Your insights are important, and the team would like to understand any aspects that could be enhanced.
by A verified traveler
Posted 11 Sep 2024 on Hotels
Comment from Hotel Management
11 Sep 2024 by Customer Service, Hotel Management
Michael, thank you for sharing your rating. Your feedback is appreciated, and it helps us understand guest perspectives. If there’s anything specific you'd like to share about your experience, feel free to let us know.
by A verified traveler
Posted 5 Sep 2024 on Hotels
Comment from Hotel Management
5 Sep 2024 by Customer Service, Hotel Management
Sylvester, thank you for staying with us at Holiday Inn Express & Suites Jacksonville, an IHG Hotel. We're delighted you had a positive experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 27 Aug 2024 on Hotels
We stopped here last minute at midnight to get some sleep. Very friendly staff. Great breakfast. The reviews I read that were negative were being picky. It is a little older than some hotels but a great place to stay if you need a place to stop for a night. Comfy bed and great shower. Beautiful corn fields all around.
Comment from Hotel Management
28 Aug 2024 by Customer Service, Hotel Management
June, thank you for staying with us at Holiday Inn Express & Suites Jacksonville. We’re delighted to hear that you enjoyed the friendly team members, great breakfast, and the comfortable accommodations. It's wonderful to know the surrounding corn fields added to your experience. We hope to welcome you back for another restful stay.
by A verified traveler
Nice hotel
Posted 26 Aug 2024 on HotelsClean and friendly staff. Great location with plenty to do close by.
Comment from Hotel Management
27 Aug 2024 by Customer Service, Hotel Management
Thank you for sharing your experience. It’s great to know you found our location convenient and enjoyed the cleanliness and friendliness of our team.
by A verified traveler
Older hotel that needs some attention and investme
Posted 18 Aug 2024 on HotelsDated furnishings. Mattress not great. Upkeep not very professional.
Comment from Hotel Management
19 Aug 2024 by Customer Service, Hotel Management
The team appreciates your feedback. Your comments about the furnishings and upkeep will be taken into account as we aim to enhance guest satisfaction. Your input is valuable, and the team is committed to making improvements.
