Ratings based on 686 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Jacksonville
Posted 13 Nov 2024
The staff was so friendly
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 22 Oct 2024
We were given an accessible room when we booked a standard 2 queen room, the tv in our room did not work, the hot tub did not work and the pool and hot tub were dirty. When we complained at the front desk, the staff said “sorry”. There were no amenities as advertised and no tv either. This stay was terrible and I would like a refund.
by A verified traveler
Posted 19 Oct 2024
We have stayed here previously but this time we were a bit disappointed. The staff wasn’t good and they didn’t clean our room several times.
by A verified traveler
Posted 13 Oct 2024
We had the most enjoyable stay everything was great from the second we checked in at the front desk highly recommend to everyone staying in jacksonville florida
by A verified traveler
Posted 6 Oct 2024
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 2 Oct 2024
by A verified traveler
Posted 27 Sep 2024
I reserved this room for my son and daughter-in-law as they were evacuating from Hurricane Helene. The front desk clerk was incredibly rude and refused to let them check in. After speaking with two managers, they were finally approved to check in. I think the front desk staff should have a refresher course on customer service and empathy for those affected by a natural disaster.
