Ratings based on 987 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Dual Front Office Manager , Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Dual Front Office Manager , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Dual Front Office Manager , Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 11 Nov 2024
I enjoy my stay
Comment from Hotel Management
11 Nov 2024 by Dual Front Office Manager , Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 9 Nov 2024
Parking is an additional fee. $20 a day. That’s terrible. My room didn’t have any shampoo in moldy locked bottles. It was like being in a crime ridden Walmart.
Staff was exceptional. Convenience items were very expensive ($4 for a microwave popcorn bag)
I would not stay here again.
Comment from Hotel Management
12 Nov 2024 by Front Office Manager , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Posted 29 Oct 2024
Jose was an excellent bartender!
Comment from Hotel Management
29 Oct 2024 by Front Office Manager , Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 29 Oct 2024
The front desk staff was great. That’s about where it end. I was placed in a handicap room for some reason. The fridge didn’t work and ruined our left overs and food we purchased for breakfast as the breakfast meal is super expensive for just add water eggs and such. Our room was never cleaned or towels restocked for some reason. Bed was not comfortable at all and the blankets are stupid thin and hard to figure out as they are fitted to the bed. Then to be woken up in the early hours by the loud Cuban staff shouting at each other down the hallways all morning while cleaning. Disappointed as we have stayed here before and didn’t have this experience on the last stay. I don’t think we will be back.
Comment from Hotel Management
29 Oct 2024 by Front Office Manager , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
by A verified traveler
Posted 22 Oct 2024
N/A
Comment from Hotel Management
22 Oct 2024 by Front Office Manager , Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 16 Oct 2024
Not a bad spot. Prefer something walking distance to night life
Comment from Hotel Management
16 Oct 2024 by Front Office Manager , Hotel Management
Thank you for taking a moment to share your experience. I am happy to hear you found your stay enjoyable! We look forward to welcoming you back to our hotel in the future.
by A verified traveler
Posted 12 Oct 2024
We were given a horrible room when we first arrived. After seeing the room we had to convince the lady at the front that we purchased and paid for a king upgraded room. She finally gave us the room we paid for. A lamp shade fell out of the bathroom light and shuddered everywhere. I had to ask 3 x to have it vacuumed up and not swept as there were tiny pieces everywhere. Again huge attitude at the front desk.
Comment from Hotel Management
14 Oct 2024 by Front Office Manager , Hotel Management
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.
