Ratings based on 978 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Sep 2024
This was the best stay
Comment from Hotel Management
24 Sep 2024 by Customer Service Manager, Hotel Management
Good Morning Kim, We are so happy to hear that you had the best stay with us! Our team members take great pride in providing above and beyond in customer service to each of our guests. It will be a pleasure to welcome you back into our home again soon! Safe travels.
by A verified traveler
Posted 21 Sep 2024
Great hotel, good price.
Comment from Hotel Management
24 Sep 2024 by Customer Service Manager, Hotel Management
Dear Juan, Your kind words regarding our great hotel with a good price are greatly appreciated. Thank you so much and we hope to see you again soon!
by A verified traveler
Posted 17 Sep 2024
Nice
Comment from Hotel Management
18 Sep 2024 by Customer Service Manager, Hotel Management
Wow! Thank you for the 5 star review and kind note, Marlen! Please return soon and have safe travels.
by A verified traveler from Alpharetta
Posted 17 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Customer Service Manager, Hotel Management
Greetings Daniel, Thank you for the 4 star review. It was a pleasure to have you as our guest and we hope to see you again soon! Safe travels!
by A verified traveler from donalsonville
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by Customer Service Manager, Hotel Management
Good Morning Ryan, Your 4 star review is greatly appreciated by our team. Thank you and we look forward to your next arrival!
by A verified traveler
Posted 16 Sep 2024
Completely renovated and clean.
Comment from Hotel Management
16 Sep 2024 by Customer Service Manager, Hotel Management
Thank you for the wonderful 5 star review, Dawn. Our team greatly appreciates having you as our guests. Please have safe travels and we hope to see you again soon!
by A verified traveler
Posted 11 Sep 2024
Room was very clean and bed very comfortable
Comment from Hotel Management
12 Sep 2024 by stevem, Hotel Management
This survey rating is obviously an error. The guest's comments are all complimentary and flattering. We are glad Robert had a good stay with us.
by A verified traveler
Posted 11 Sep 2024
This property is under renovation however, it did not interfere with our stay at all. The staff was very friendly and accommodating. We did not hear any noise from the construction. We can’t wait to see the finished product on our next stay.
Comment from Hotel Management
14 Sep 2024 by Customer Service Manager, Hotel Management
Good Afternoon Valerie, Thank you for your understanding while our hotel is completing a refresh in order to better serve you our most valued guest. The guest rooms have been updated and look amazing, and the lobby/public areas should be completed soon. It will be a pleasure to show you these changes during your next visit.
by A verified traveler
Posted 10 Sep 2024
Should have let us know they were in process of a remodel, no fitness facilities, had workers using glue for two days next to our room and not good for breathing.
Comment from Hotel Management
11 Sep 2024 by stevem, Hotel Management
Our notice of renovation is displayed on all Expedia websites. We had an easy solution for guests who wished to use a fitness room, had we been asked. I am confused about the glue comment, because our renovation work is on the first floor and all our occupied rooms are on the 2nd to the 5th floors, so no construction work was being done near this guest's room. We regret that our renovation work left a bad impression on this guest.
by A verified traveler from WESTWORTH VILLAGE
Posted 9 Sep 2024
These property has an automatic shut off for the AC unit. I was told these by an employee when I called to report that my air was completely off and I did not turn it off. They said the housekeeping do not turn them off either that they are in an automatic shut off, turn off, the units . My guess is that they do this to save electricity. This is ridiculous. Every time I experience these things, it looks more and more like we live in a dictatorship and not a democracy. When have you hear about the hotel that automatic turn the AC unit off? People are paying for a room and the air conditioning ; Which is not optional in the United States.
Comment from Hotel Management
9 Sep 2024 by stevem, Hotel Management
I spoke to this guest in her room during her stay and provided her a solution so her AC would run continuously. As for the review, all I can say is WOW.
