Ratings based on 983 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jan 2025
Nice rooms
Comment from Hotel Management
15 Jan 2025 by Customer Service Manager, Hotel Management
Thank you for your outstanding review, Sebastian. We think our newly refurbished rooms are nice as well. Safe travels throughout 2025 and beyond!
by A verified traveler from Marshall
Posted 12 Jan 2025
Nice enough hotel, can walk to restaurants and shops. Safe and quiet. Great staff. Breakfast wasn't the best.
Comment from Hotel Management
13 Jan 2025 by Customer Service Manager, Hotel Management
Greetings Thomas, You are correct, the hotel is located near many restaurants and shops that you can walk to or are just a short drive. Our team loves providing above and beyond in customer service and will be happy to hear that we delivered! Come back and see us again soon.
by A verified traveler
Posted 7 Jan 2025
Comment from Hotel Management
8 Jan 2025 by Customer Service Manager, Hotel Management
Wow! Thank you for the outstanding review, John. Our team members will be excited to hear that you enjoyed your stay with us!
by A verified traveler from Houston
Posted 6 Jan 2025
Very clean quiet very elegant the staff was very nice I the room are amazing the amenities are top tier
Comment from Hotel Management
6 Jan 2025 by Customer Service Manager, Hotel Management
Good Morning Cotton, Thank you for your kind words regarding our very clean and quiet hotel. It will be a pleasure to welcome you back into our home again soon!
by A verified traveler
Posted 3 Jan 2025
Had a great experience at this location. Staff was friendly and welcoming. Although a fire alarm evacuated the property at 10:30pm one of the nights, the fire department arrived quickly. A microwave burning popcorn set off the alarm so it was not a drill. The property was clean and well maintained. I would stay here again.
Comment from Hotel Management
6 Jan 2025 by Customer Service Manager, Hotel Management
Greetings Jennifer. We are so happy to hear that you enjoyed your stay with us and apologize for the inconvenience of the fire alarm. It will be a pleasure to welcome you back home again soon!
by A verified traveler
Posted 1 Jan 2025
Staff was amazing!
Comment from Hotel Management
2 Jan 2025 by Customer Service Manager, Hotel Management
You are so kind, Brandon. We think our guests are amazing! Safe travels throughout 2025 and beyond! Hope to see you again soon!
by A verified traveler
Posted 1 Jan 2025
Bed comfortable. Clean. Quiet
Comment from Hotel Management
2 Jan 2025 by Customer Service Manager, Hotel Management
Happy New Year, Pelham Resort! Thank you for the outstanding review. We agree with your comments about the comfortable bed, super clean hotel and quiet location. It will be a pleasure to welcome you back again and hope that it is soon!
by A verified traveler
Posted 30 Dec 2024
They were very helpful staff, manager helped me with a double book situation with Expedia. Room was very cozy and comfortable.
Comment from Hotel Management
31 Dec 2024 by Customer Service Manager, Hotel Management
Good Morning Jason, Each of our team members love providing above and beyond in customer service. It was a pleasure to assist you regarding the double booking. So glad to hear that you found the room very cozy and comfortable. We hope to see you again soon.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
30 Dec 2024 by Customer Service Manager, Hotel Management
Dear Teresa, We always strive to provide the best guest experience and we are happy to hear that we delivered! When next you are in the Jacksonville, FL area, we hope you will come back and visit us again!
by A verified traveler
Posted 29 Dec 2024
Excellent service, Super clean!
Comment from Hotel Management
30 Dec 2024 by Customer Service Manager, Hotel Management
We appreciate your kind words regarding our super clean hotel and excellent team members, Lazaro. We're happy that you enjoyed your visit with us! See you again soon!
