Ratings based on 974 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Dec 2024
by A verified traveler
Posted 12 Dec 2024
It was under construction with dust and debris and we were there for medical treatment in Jacksonville and were not notified of the fumes and dust and delays in elevator issues with a wheelchair guest ahead of time. Very inconvenient and unprofessional and a big health risk for a person with breathing problems.
by A verified traveler
Posted 10 Dec 2024
I spent the entire weekend including most of the daytime since I had major surgery on Monday. I could not rest due to all the construction noise. I would have stayed on Beach Boulevard if I had known.
Also disappointed that I went down to breakfast Friday and saw very little breakfast meat at 8. I went earlier on Saturday or Sunday and saw breakfast staff filling plates for maintenance staff. I’m a devoted Hilton member but was extremely disappointed.
Also disappointed that when I found out that my surgery required a Monday night stay in the hospital, I couldn’t cancel my last night because I booked on Expedia. All in all a very disappointing weekend.
by A verified traveler
Posted 10 Dec 2024
Construction ongoing for public and rooms.
Comment from Hotel Management
11 Dec 2024 by Hampton Inn Jacksonville/Ponte Vedra, Hotel Management
Thank you for taking the time to leave your feedback. Thank you for the high score, even though we are under renovation. We are doing everything possible to minimize the inconvenience to our guests. We hope to welcome you back in a few months once the project has been completed.
by A verified traveler from San Carlos
Posted 8 Dec 2024
I had booked a 6 days stay at the property, but was not informed about it being a construction site.
Main entrance could not be used to get to rooms, and you had to take your luggage around the side door with an awful floor, only one elevator was usable, etc etc.
Smell of chemicals was bad. Left after 3 nights.
I have stayed there previously several times and was very satisfied.
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Hampton Inn Jacksonville/Ponte Vedra, Hotel Management
Thank you for the great score, even though we are under renovation. We are doing everything possible to minimize the inconvenience to our guests. We hope to welcome you back in a few months once the project has been completed.
by A verified traveler
Posted 4 Dec 2024
It would have been nice to have known there would be renovations going on. Even when checking in they could have informed you. Left a day earlier than booked!
by A verified traveler
Posted 3 Dec 2024
This stay was a huge disappointment. The hotel was under construction which was not disclosed when I booked it and the noise kept me up until after 1am. I called the front desk person who denied that there was any noise… I strongly suggest that no one stays there for a long time. The most disturbing part is that the front desk attendant said he would look into it but did nothing and there was no follow up. I came because I was visiting a parent at Mayo who was in a tragic accident and was so exhausted after being awake half of the night that I could barely stay awake to handle the situation at Mayo.
by A verified traveler from Panama City Beach
Posted 3 Dec 2024
Nice people good food next door
Comment from Hotel Management
11 Dec 2024 by Hampton Inn Jacksonville/Ponte Vedra, Hotel Management
Thank you for the great score, even though we are under renovation. We are doing everything possible to minimize the inconvenience to our guests. We hope to welcome you back in a few months once the project has been completed.
by A verified traveler
Posted 2 Dec 2024
Property is under renovation and although they were not working on the floor we were on, I smelled paint all night. Nothing was stated on their website about the renos, we saw evidence and asked about it. Very unpleasant experience. Sorry Hampton. Do better.
